Software Support Engineering, Airbyte
€57-68k
+ Equity
More information about location
Open-source data integration platform
Open for applications
Open-source data integration platform
101-200 employees
Open for applications
€57-68k
+ Equity
More information about location
101-200 employees
Company mission
Making data available and actionable to everyone, everywhere.
Role
Who you are
- 5+ years as Layer 2 Technical Support Engineer, or similar roles supporting developers
- Or 3+ yrs of experience as any of the following: Data Engineering, Data Analyst, DevOps or QA Engineer
- Proficiency in Kubernetes, Docker, and containerized environments/applications
- Proficiency in Python, APIs, SQL, NoSQL, and database management
- Familiarity with core networking technologies, such as TCP/IP, DNS, HTTP(S), forward and reverse proxies, and related tooling, e.g. tcpdump, wireshark, charles proxy, fiddler,etc
- Familiarity with Java, Kotlin, CI/CD pipelines, Github, ELT workflows, data orchestration tools (e.g., Apache Airflow, Dagster), and observability tools (e.g., Datadog, Prometheus, OpenTelemetry) is a plus
- Experience working closely with Engineering teams and/or Developer customers
- Proven ability to communicate effectively with Enterprise customers, including documenting and communicating breaking changes
- Flexibility to adapt to changing technologies and processes
- Exceptional organizational skills, adept time management, efficient written communications, and the ability to prioritize tasks effectively
- Growth mindset with a passion for continuous learning and improvement
- Collaborative team player with excellent communication skills
- Flexibility to work Tue-Sat or Sun-Thu shifts
- Share our values
What the job involves
- As a Software Support Engineer, you will engage directly with our Enterprise customers across both the Airbyte Cloud enterprise (“Teams”) product, and customers running Airbyte Enterprise on their own infrastructure, either on-premise, or in a public cloud (e.g. AWS, GCP, etc)
- You will act as the user’s advocate, working closely with fellow support engineers, as well as product and engineering teams, to ensure critical improvements are prioritized in the roadmap
- Your responsibilities will include triaging user issues, finding workarounds, and undertaking automation and engineering projects
- Additionally, creating knowledge base articles to reduce the support load and enhance the product will be an essential part of your role
- Provide exceptional email and Zoom support to Enterprise customers, including users with development/engineering backgrounds
- Collaborate with internal and external engineers to identify, replicate, and find workarounds for issues
- Engage in various engineering tasks, including automation, development, and other projects as needed
- Document solutions and application behavior to enhance our Knowledge Base for both internal and external use, supporting scalability with growth
- Act as a liaison between users and the Product and Engineering organizations, ensuring clear and effective communication of feedback
Our take
Historically, data teams have had to build and maintain their own data connectors, often having to work around pre-built connectors, as most “long tail” data connectors are not supported by closed-source ELT technologies.
Airbyte’s open-source data integration platform is setting the new standard of moving and consolidating data from different sources to data warehouses, data lakes, or databases, enabling teams to adapt pre-built connectors to fit their unique needs.
Over the last year, more than 9,000 companies have synced data using Airbyte, connecting PostgreSQL, Facebook Ads, Salesforce, Stripe, (and more) to destinations including Snowflake, BigQuery Databricks and Redshift. The company also made a strategic move in acquiring Grouparoo and integrating with Dagster.
The unicorn company has raised significant Series B capital (led by Altimeter Capital and Coatue Management). Since its launch in mid-2020, Airbyte has become the fastest-growing open-source data integration platform, and launched the first open-source Python library for moving data, indicating that it is well set to maintain its growth trend.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2021
$150m
SERIES B
May 2021
$26m
SERIES A
Total funding: $181.2m
Company benefits
- Fully Remote Flexible Work Environment
- Heath/Dental/Vision/ Life Insurance
- 401k
- Short/Long Term Disability
- Co-Working Space
- 100% Travel Expenses Covered to Come Visit Headquarters
- Continuous Learning/Training
Company HQ
The Castro, San Francisco, CA
Leadership
Michel Tricot
(CEO)Founding Member & former Director of Engineering at rideOS. Previous Director of Engineering - Head of Integrations, Tech Lead, and Senior Software Engineer at LiveRamp, An Acxiom Company. Worked as Software Engineer at both Murex and Rapleaf (Senior), and was an R&D Engineer at FactSet Research Systems.
John Lafleur
(COO)Former COO, CEO, and Board Member at CodinGame. Co-Founder of As-App, StreamNation (former Head of Product), and Anaxi (former COO). Worked as a Technology Transfer Officer at Ecole Polytechnique.
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