Customer Support, Modsquad
Phones, Tickets, Contractor
Global customer experience service provider
Job no longer available
Global customer experience service provider
1001+ employees
Job no longer available
1001+ employees
Company mission
Reinventing the Customer Experience Services industry.
Role
Who you are
- Do you have Customer Support background?
- Do you enjoy work-from-home and flexible schedules?
- Customer service oriented mods
- Ability to follow a written workflow
- Available weekdays and weekends
- Has a friendly tone (a must!)
- Willingness to adjust for feedback and help the team
- Somebody who needs to take shifts whenever the project is in need of people
- Dedicated laptop or desktop computer with Windows 10 or above
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on the phone
What the job involves
- ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
- ModSquad is seeking Mod Contractors to join our network!
- If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in
- Our Mods bring super skills, a positive attitude, and a great vibe to project work every day
- Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon
- Project Hours (all times Pacific):
- Mon- Friday: 5am-7pm
- Sat: 7am - 7pm
- Sun: - 7am- 6pm
- **MUST BE AVAILABLE ON WEEKENDS**
- Commitment:
- 90 days
- 20 hours per week
Our take
Founded in 2007, the company ModSquad reinvented customer support systems within content moderation, community management, and social media. Initially known as Metaverse Mod Squad (and still is in the UK) the company was even one of the first to venture into the metaverse.
The company’s remote network of Mods (customer engagement professionals) provide omnichannel support through its Cubeless patent-pending security platform, enabling companies (including the NFL, Zendesk, and EA) to confidently outsource their CX services on a global scale.
The company’s unique approach to providing enhanced customer experiences on behalf of its clients has garnered numerous high-profile international awards over the years, as its diversified, scalable, and industry-adaptable service offerings have brought innovation to companies of all sizes. ModSquad’s sustainable growth trajectory and continued expansion have it well set to remain the leading CX Service provider.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Remote-First
- International Employee Benefits Vary by Region
- Medical Coverage
- 401(k)
- Unlimited vacation
Company HQ
Newton Booth, Sacramento, CA
Articles
Leadership
Amy Pritchard
(CEO)Former Partner at Hughes & Pritchard LLC and Associate at Winterbotham Law.
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