Senior Customer Service Representative, Cubic

Salary not provided

Cubic Pay Range: $17.00 - $20.00

Junior and Mid level

Vancouver

Office located in Burnaby, British Columbia

Technology solutions for transportation

Posted today

Technology solutions for transportation

1001+ employees

B2BTransportDeep TechConsulting

Posted today

Salary not provided

Cubic Pay Range: $17.00 - $20.00

Junior and Mid level

Vancouver

Office located in Burnaby, British Columbia

1001+ employees

B2BTransportDeep TechConsulting

Company mission

To reduce congestion and increase operational effectiveness and readiness through superior situational understanding.

Job

Company

Role

Who you are

High school diploma or equivalent required
Minimum of 1–2 years of related customer service experience, preferably in a call center, retail, transportation, or other high volume service environment
Demonstrated ability to handle complex customer issues with sound judgment and professionalism
Strong communication, interpersonal, and problem solving skills; able to manage challenging interactions with tact and confidence
Proficiency with computer systems, data entry, and CRM or call center platforms
Must be able to work extended hours, weekends, or holidays as needed

What the job involves

The Senior Customer Service Representative (Senior CSR) provides advanced customer support in a high volume call center environment. In addition to handling complex customer inquiries, this role serves as an escalation point and helps ensure adherence to quality, accuracy, and performance standards
The Senior CSR contributes to process improvements, assists with training, and plays a key role in maintaining an exceptional customer experience
Respond to customer calls promptly and professionally, delivering high quality service and resolving inquiries with minimal handoff
Handle complex or escalated customer issues, providing thorough troubleshooting and timely resolution
Support team members by providing guidance, answering procedural questions, and modeling best in class service behaviors
Process advanced customer transactions, including refunds, adjustments, settlements, and account corrections, with accuracy and adherence to compliance standards
Accurately document detailed customer interactions, case notes, and transactions to ensure complete and reliable records
Assist with training and mentoring new hires or junior CSRs, reinforcing policies, systems navigation, and service expectations
Identify recurring issues or process gaps and recommend improvements to supervisors or leadership
Maintain full compliance with company policies, regulatory requirements, and internal procedures
Consistently exceed established KPIs such as first call resolution, call quality scores, and transaction accuracy
Participate in special projects, initiatives, or pilot programs, as assigned

Our take

Spanning ticket machines, smart card readers, traffic management, and many more public use technologies, the 1949-founded Cubic Corporation supports both public transport networks and defense across the globe.

The defense arm of the business, CMPS, is a leading provider of what it calls “synthetic digital solutions”. It supplies high-tech simulations of chemical and biological threats, strategic planning training through its SPEAR program, and a Synthetic Inject-To-Live (SITL) system that simulates close combat

On the public transport side, through its business arm CTS, Cubic has contributed to the development of the National Ticketing Solution for New Zealand. This will allow a single fare card to be used on all public transport across the country. With both public and military technology services under its belt, Cubic is maintaining the cutting edge of both.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

1% employee growth in 12 months

Glassdoor (2.6)

Company

Company HQ

Kearny Mesa, San Diego, CA

Leadership

Stevan Slijepcevic

(Chairman & CEO)

Previously President of Electronic Solutions at Honeywell and CCO at Honeywell Aerospace.

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