Principal Software Engineer, Parloa

Salary not provided

+ Equity package

React

MongoDB

Kubernetes

TypeScript

Python

Kafka

Node.js

Azure

FastAPI

Expert level

Berlin

AI agent management platform

Job no longer available

AI agent management platform

501-1000 employees

B2BArtificial IntelligenceCustomer serviceSaaS

Job no longer available

Salary not provided

+ Equity package

React

MongoDB

Kubernetes

TypeScript

Python

Kafka

Node.js

Azure

FastAPI

Expert level

Berlin

501-1000 employees

B2BArtificial IntelligenceCustomer serviceSaaS

Company mission

To help companies create outstanding customer conversations with AI because people deserve great customer service.

Job

Company

Role

Who you are

A seasoned technical leader (typically 12–15+ years) with a track record of org-level or industry-level impact
Deeply experienced in enterprise-scale systems and multi-team architecture leadership
Equally comfortable flying high (strategic vision) and diving deep (technical details)
Thrives in ambiguous, high-stakes environments with a strong sense of urgency
Embodies Parloa’s ambition: to build Europe’s leading engineering culture and a world-class AI platform
Motivated by making the impossible possible and building something iconic
Coding every day

What the job involves

Join us in reimagining customer experience with Agentic AI. As a Principal Software Engineer (f/m/d), you will play a critical role in shaping Parloa’s engineering strategy and architecture while staying close to the code. This role is about building resilient, enterprise-grade systems that can scale globally and helping us set the benchmark for engineering excellence in Europe and beyond
Deliver business value by writing code every day
Define and drive technical strategy across multiple domains and org-wide initiatives
Lead cross-team architecture and ensure solutions scale globally for enterprise adoption
Balance short-term velocity with long-term resilience, making smart trade-offs on complexity, cost, and scalability
Remain hands-on - whether writing foundational code, leading design reviews, or refactoring key systems
Act as a force multiplier by mentoring Staff Engineers and influencing the careers of future Principal-level talent
Serve as a trusted advisor to leadership, ensuring engineering capacity matches market and customer demands
Set cultural standards for fearless iteration, bias for action, and pragmatic perfectionism—design for tomorrow, build for today

Application process

Recruiter Call → Technical Peer Interview → Live coding → System Design → Technical Leadership interview → Bar Raiser

Our take

There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.

On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.

The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

140% employee growth in 12 months

Glassdoor (4.4)

Company

Funding (last 2 of 5 rounds)

Jan 2026

$350m

SERIES D

May 2025

$120m

SERIES C

Total funding: $568.3m

Company HQ

Kollwitzkiez, Berlin, Germany

Leadership

Malte Kosub

(Co-Founder & CEO)

Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.

Salary benchmarks

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