Account Management Coordinator, Acquia
Cloud-based digital experience management
Job no longer available
Cloud-based digital experience management
1001+ employees
Job no longer available
1001+ employees
Company mission
Acquia's mission is to empower the world’s most ambitious brands to embrace innovation and create customer moments that matter.
Role
Who you are
- 0-2 years of experience
- Bachelor's degree preferred
- Customer service oriented with a great teammate mentality and cross-group teamwork skills
- Detail oriented with strong organizational skills, follow-through, & high level of accountability
- Strong written and verbal communication skills
- Ability to prioritize multiple systems and administration at once
- Ability to work effectively within a dynamic, fast paced and constantly evolving environment
What the job involves
- Support Account Manager’s in the process of onboarding, renewal, upsell and cross-sell efforts
- Contribution to quarterly business review preparation
- Review and validate contract entitlements for renewals
- Provision and handle customer entitlements through new purchases and contract renewals
- Customer consumption tracking, reporting, and billing coordination
- Management of infrastructure change process – including scheduling, coordination, tracking, & billing in conjunction with other teams at Acquia
- Management of emergency upsize process to ensure customer success
- Working closely with Support and Operations teams to coordinate efforts to ensure customer success
- Work cross-functionally with Solutions Engineers, Sales, Finance and Legal to process transactions quickly and efficiently
- Support automation efforts and identify process efficiencies
Our take
Acquia’s digital experience platform was born out of the Drupal Project, a popular free and open source software used to develop core content management systems. Drupal creator Dries Buytaert co-founded Acquia in 2007 in a bid to commercialise the software separately.
Considering that Acquia now counts Warner Music Group, NBC Sports, and Johnson & Johnson among its clients, and was acquired by Vista Equity Partners for $1 billion in 2019, it’s fair to say it’s been a success thus far. Indeed, the fact that Vista has a reputation for acquiring what it sees as “undervalued” companies says a lot about Acquia’s true worth.
Since the 2019 acquisition, Acquia has accelerated its growth and international expansion across the US, Canada, Europe, Australia, and Asia. It also acquired digital asset and product information management company Widen in 2021, proving its determination to keep adding to its product offering. It added new AI features to its digital asset management solution in 2024, doubling down in the face of an increasingly competitive market.
Steph
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$55m
SERIES G
May 2014
$50m
SERIES F
Total funding: $173.5m
Company benefits
- Up to 13 weeks of maternity, six weeks of paternity and adoption leave paid at 100 percent
- Returning-parent transition program to allow new parents to ease back into work
- We help offset the cost of legal adoption fees
- Time off when you need it
- Modern office spaces equipped with modern desks, natural light, comfortable chairs, and common areas
- Well-stocked snacks and beverages
- Low employee premiums for medical, dental, and vision insurance
- Life and accidental death and dismemberment insurance, short-term disability, long-term disability
- 401(k) retirement savings plan
- ESA: Pre-tax health care and dependent care flexible spending accounts, Employer Health Savings Account contributions
- Confidential employee assistance program, including five free counseling sessions for you or a family member per year
- Cutting-edge telemedicine visits
- Pre-tax commuter and parking accounts
- Fitness center reimbursement
- Adult and dependent orthodontia benefits
- Identity theft protection, travel assistance, and will preparation
Company HQ
Financial District, Boston, MA
Leadership
Dries Buytaert
(Founder, Chief Technology and Strategy Officer & Board Member)Founder and Project Lead of Drupal, a powerful open source platform for building websites and digital experiences, where they serve as President of the Board of Directors. Has served as Acquia's CTO since founding the company in 2008.
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