Senior Customer Business Executive, WalkMe
$250-260k
OTE
More information about location
3 days a week in office
Digital adoption platform
Open for applications
Digital adoption platform
1001+ employees
Open for applications
$250-260k
OTE
More information about location
3 days a week in office
1001+ employees
Company mission
To make digital adoption for employees and customers simple, while increasing enterprise productivity.
Role
Who you are
- Significant experience in enterprise SaaS account management, customer success, or strategic sales roles
- Proven ability to manage and grow complex enterprise accounts
- Strong capability to operate at both executive and technical levels
- Experience driving large renewals and expansion opportunities
- Exceptional presentation, storytelling, and stakeholder engagement skills
- Experience working with digital adoption platforms, transformation programs, or enterprise software ecosystems
- Familiarity with enterprise application environments (e.g., ERP, CRM, HR platforms)
- Experience influencing cross-functional customer stakeholders in complex organizations
- Strategic Enterprise Account Management
- Executive Stakeholder Engagement
- Commercial Growth & Expansion
- Digital Transformation Advisory
- Platform Adoption Strategy
- Value Realization & ROI Storytelling
- Success in this role will be measured through:
- Strategic account growth and expansion
- Enterprise platform adoption
- Renewal performance and revenue retention
- Executive stakeholder engagement
- Customer advocacy and long-term partnership strength
What the job involves
- The Senior Customer Business Executive is responsible for owning and growing strategic existing accounts by ensuring customers derive measurable value from the WalkMe while identifying opportunities to expand its use across the organization
- This is a strategic, consultative role requiring a blend of commercial ownership, executive engagement, and technical product understanding
- The successful candidate will work closely with senior stakeholders to position WalkMe as a core enabler of digital transformation, productivity, and user adoption
- You will act as a trusted strategic partner to customers, ensuring long-term account sustainability through strong adoption, renewal leadership, and growth initiatives
- Strategic Account Leadership
- Own and manage a portfolio of high-value strategic customer accounts
- Develop and execute long-term account strategies that align WalkMe capabilities with customer business priorities
- Identify opportunities to embed WalkMe more deeply across enterprise systems and processes
- Position WalkMe as a strategic platform supporting enterprise digital transformation initiatives
- Executive Relationship Management
- Build trusted relationships with C-level and senior business stakeholders
- Lead Executive Business Reviews (EBRs) and strategic roadmap discussions
- Serve as a strategic advisor, connecting platform capabilities to enterprise outcomes such as productivity, transformation, and employee experience
- Platform Expertise & Solution Strategy
- Maintain strong functional knowledge of the WalkMe platform
- Work with customers to design scalable adoption strategies and high-value use cases
- Guide customers on best practices for platform optimization, governance, and scaling across the enterprise
- Partner with internal technical teams where deeper implementation support is required
- Revenue Ownership & Growth
- Own renewals and expansion strategy across your account portfolio
- Identify and drive upsell and cross-sell opportunities by expanding WalkMe usage into new departments, processes, and systems
- Protect and grow recurring revenue through proactive engagement and account health management
- Adoption & Value Realization
- Ensure customers achieve clear, measurable outcomes from WalkMe adoption
- Monitor engagement metrics and platform usage to proactively identify risks or growth opportunities
- Develop value realization frameworks and ROI narratives that demonstrate the platform’s impact
Our take
WalkMe is a code-free digital adoption platform allowing CIOs and executive management visibility into their company’s tech stack. The aim of its software is to help organizations both measure and maximize the impact of their digital transformation.
With more companies than ever undergoing this process, a product that provides some transparency regarding the efficacy of their digital transformation efforts is a smart market proposition. The market opportunity is significant, and global too, putting WalkMe in a strong position.
Following a successful IPO in mid-2021, WalkMe has continued on a strong and steady track, boasting over 30 million users in 40+ countries. An acquisition by German software giant SAP for an estimated $1.5 billion occurred in 2024 and will see WalkMe's workflow execution software improve the buyer's user adoption and engagement.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2019
$90m
SERIES G
Nov 2018
$10m
SERIES F
Total funding: $307.5m
Company benefits
- Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families
- 401(k) with company matching program
- Parental Leave programs
- Vacation policy to encourage a healthy work-life balance
- In-person and virtual social activities
Company HQ
South Beach, San Francisco, CA
Leadership
Dan Adika
(CEO & Co-founder)Dan worked in the Israel Defense Forces for over 5 years before spending a year as a HP Software Engineer and co-founding WalkMe in April 2011.
Salary benchmarks
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