Customer Success Associate Director, CommerceIQ
Advertising
$109-150k
More information about location
Machine learning and automation platform
Be an early applicant
Machine learning and automation platform
501-1000 employees
Be an early applicant
$109-150k
More information about location
501-1000 employees
Company mission
CommerceIQ's mission is to empower brands to move from analog to algorithms.
Role
Who you are
- Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
- 6+ total years of professional work experience
- 4+ years experience in running Enterprise level Retail Media campaigns
- Experience managing Paid Search marketing budgets in the multi-million dollar range (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
- Well versed in Bid and Budget management, content optimization, and promotion planning
- An analytical approach to problem-solving with advanced Excel skills
- Project management experience and ability to anticipate and mitigate risks
- Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
- Excellent presentation and communication skills including both oral and written
- Track record of retaining and renewing Enterprise customers in the SaaS space
What the job involves
- Fueled by our customer and business growth, we’re looking for a Customer Success, Associate Director to run and grow relationships with our customers, ensuring the successful creation and execution of advertising strategies
- The primary objective of this role at CommerceIQ is to orchestrate effective advertising campaigns that contribute to clients' revenue growth
- In this role, you will collaborate with the Advertising Team and cross-functional partners to devise and implement advertising strategies tailored to meet clients' business objectives
- Since we partner with e-commerce sales and marketing operations teams on growing their Amazon business, our Customer Success Directors need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon or other retailers e-commerce platforms
- Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs
- Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues
- Manage client’s advertising budget and drive success
- Be a subject matter expertise in Ecommerce advertising for our customers, guiding them on how to drive growth for our customers
- Perform deep data analysis to answer the client’s strategic questions, and drive action
- Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period
- Collaborate with our internal teams to shape new features
- Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed
Application process
- Based on your years of experience, please only apply to this role, Customer Success Director, or Customer Success Manager
Our take
CommerceIQ is an omnichannel eCommerce management platform that leverages machine learning, analytics and automation to increase user sales. By deriving and aggregating in-depth insights from sales, marketing, and competitor intelligence data, its software then generates recommendations and automates actions to fuel growth.
Having started out primarily on Amazon where it’s now an Advertising Partner - partially due to CEO Guru Hariharan’s previous with the online retail giant - the company has since expanded to cover Instacart, Target and Walmart, and has recorded exponential growth in recent years, with both revenue and customers doubling in 2021. Kellogg’s, Nestle, Colgate and Whirlpool are all customers, a fact which would have contributed to a recent investment boost.
Not long ago, CommerceIQ joined the unicorn club and is investing its 2022 capital into accelerating the development of its unified retail eCommerce management platform. With the worldwide eCommerce growth expected to hit $7.4 trillion by 2025, and the company’s position as an aid for legacy companies rather than a disruptor, further success looks increasingly likely.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$115m
SERIES D
Jun 2021
$60m
SERIES C
Total funding: $195.5m
Company benefits
- Learning & Development - Growth is important. That’s why we provide a dedicated learning budget to support your growth and development
- Competitive Pay - Come join our team and you’ll receive a generous benefit package that takes care of your family and you, including Medical, Vision, and Dental insurance, a 401K and more
- Equity - At CommerceIQ, you’ll have skin in the game with our equity awards. When we win, you win
- Unlimited PTO - We believe in creating an environment that helps you be your absolute best, whether it means taking a break to climb Mt. Rainier or pampering yourself on a cruise
- Work/Life Balance - Every last Friday of the month is off! We know there is a time to work and there is a time to leave work behind. At CommerceIQ, we offer flexible hours
Company HQ
Mountain View, CA
Leadership
Guru Hariharan
(CEO)Started out as a Researcher at IBM. Was Manager of Amazon Seller Services and Director and GM of Global Marketplace Experience at eBay.
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