Technical Account Manager, Anomali
SIEM / Security Analytics
Intelligence powered security operations
Open for applications
Intelligence powered security operations
201-500 employees
Open for applications
201-500 employees
Company mission
To deliver innovative and effective technologies and solutions to address cyber security challenges for organizations of all sizes.
Role
Who you are
- We are looking for a dedicated, ambitious, curious and self-driven, multi-lingual Technical Account Manager (TAM) to join the EMEA Customer Success team
- You will bring a combination of technical expertise and customer relationship skills to the table and be comfortable flexing in either direction as the situation requires
- Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree
- Professional fluency in Dutch and English. Additional regional language skills like German, French or others are preferred
- Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas:
- O SOAR
- O SIEM
- O Firewalls
- O EDR / XDR
- O Security Controls & Logs
- Significant experience working in enterprise accounts, SecOps, and Threat Intel
- Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc)
- Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc)
- Experience in managing multiple stakeholders and projects as a lead and team player
- Customer-first attitude; a listener who is customer-oriented and attentive to their needs
- Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
- Works well under pressure with a high tempo of operations
- Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
- Experience in using Gainsight, SalesForce, and JIRA preferred
- Willing to travel up to 25% of the time
- Located in and authorized to work in the Netherlands
What the job involves
- The TAM is a technical subject matter expert focused on our customers’ success
- As an advocate you will usher customers through the maturity journey, use your technical expertise to solve issues, and help our customers achieve their security operations and threat intelligence goals
- By using your knowledge of CTI and SecOps, you’ll provide technical advice to ensure customers use the technology effectively
- You will have an intimate knowledge of your customer’s environment, have a robust knowledge of the Anomali Platform, and understand the opportunities and challenges our customers face
- You will monitor usage, create custom dashboards, make best practice recommendations, prove ROI and value, and build reference accounts
- The TAM is instrumental in providing feedback and insight to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities
- O You'll serve as an Anomali Platform power user; help our customers achieve success with the technology
- O Build strong customer relationships, especially with key customer stakeholders
- O Address customer’s technical requests; proactively identify and resolve issues
- O Provide advice, guidance, and technical know-how to ensure successful usage and adoption
- O Manage customer expectations while holding them accountable
- O Be your customer’s advocate and internal champion
- O Promote advocacy
- O Track key account metrics; communicate progress to internal and external stakeholders
- O Engage with the Onboarding Engineers to ensure a smooth transition
- O Engage with Technical Support to ensure speedy resolution of customer issues
- O Engage with Engineering to resolve customer reported issues
- O Partner with Sales to ensure an exceptional customer experience
- O Engage with Product Management to promote customer feature requests
Our take
The demand for cybersecurity services continues to grow as cyberthreats remain a serious problem for digital security, increasing need for enterprise threat intelligence solutions.
Anomali provides automated cybersecurity solutions that use metrics to analyze exactly what a security package does, how it responds and what breaches it can prevent. This allows businesses to receive advice and analytics on their current cyber-security systems, aiming to reduce spending on unnecessary software and support low-budget cyber-security.
Anomali presents itself as a unique cyber-security solution by focusing on collecting and analyzing intelligence based on the success of existing security platforms. This is strengthened by comparing data to other companies and the number of breaches it has prevented. In 2024, Anomali launched its AI-powered Security Operations Platform, saving time for analysts by up to 50% through an AI co-pilot. This exemplifies Anomali's keen eye for forward momentum in product development.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2018
$40m
SERIES D
Apr 2016
$30m
SERIES C
Total funding: $96.3m
Company benefits
- Medical coverage
- Prescription drug coverage
- Dental coverage
- Vision coverage
- Short-term and long-term disability
- Life insurance (2x annual salary) and AD&D coverage
- 401K retirement plan
- 10 Paid Federal Holidays
- Unlimited Flexible Time Off (FTO) in the United States. Time Off outside of the United States will follow country specific guidelines
- Volunteer time off (2 days)
- Company-provided refreshments at HQ
- Quarterly events with your geographic team
Company HQ
Centennial, Redwood City, CA
Leadership
Ahmed Rubaie
( CEO)Ahmed, has more than three decades of global technology leadership experience. In prior roles, they have driven strategic expansion and diversification of businesses across markets, industries and customers, steering delivery of leading and differentiated solutions. Ahmed has overseen the successful execution of growth transformation, including at Ariba (NASDAQ: ARBA), where they helped the company emerge from the 2008 recession to become the second most valuable Software-as-a-Service company by 2012
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