Senior Program Manager, Amazon

• A strong candidate will be able to dive deep, identify root causes, and move between strategy and execution on a daily basis
• They will have a proven track record in taking end-to-end ownership and successfully delivering results in a fast-paced business environment
• 8+ years of program or project management experience
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements
• A career trajectory that demonstrates increasing levels of responsibility and proven success delivering business results

Desirable

• The Americas DSP organization partners with entrepreneurial individuals who manage their own delivery businesses (DSPs) across the US, Canada, Brazil, and Mexico
• Together, we build sustainable and scalable delivery capacity so that Amazon can continue to delight customers with fast, efficient, and bar raising fulfillment of their orders
• Our North Star goal is to improve DSP Quality. Quality partners operate safely and reliably, meet performance standards, take a long-term view of their business relationship with Amazon as they engage with the program, adhere to program policies, and manage healthy businesses
• Within the Americas DSP organization, the Program Parity, Expansion, & Integration (PPE&I) team drives program parity to improve DSP Quality; builds scalable mechanisms to ensure that our internal program teams, processes, metrics, tech, and services evolve in parallel to DSP program growth; and coordinates standard work to eliminate low value tasks
• The Sr. Program Manager will own a specific service type variation and/or geography and work cross-functionally to define and execute a roadmap that improves delivery quality and the DSP experience
• In addition to strategy development and execution, the person in this role will create, optimize, and drive adoption of critical mechanisms that ensure their program(s) will be successful in the long-term
• They will proactively deliver business and senior leader reviews, aligning teams toward coherent strategies that move the needle on quality, speed, and cost
• This will be a highly visible role, meaning that the optimal candidate will be adept at building consensus and able to represent, verbally and in writing, complex decisions, trade-offs, and potential solutions clearly to senior leadership
• Manage the full lifecycle of a complex cross-functional program with accountability for DSP Quality goals
• Define and execute a parity roadmap that improves delivery quality, speed, cost, and the DSP experience
• Translate complex business problems into straightforward and efficient solutions
• Create, optimize, and drive adoption of scalable mechanisms that allow you to effectively manage your area of ownership end-to-end, while driving product evolution to meet long-term business goals
• Analyze complex business data, generate actionable insights, drive cross-functional solutions, and report progress to senior leadership

• This position will remain posted until filled. Applicants should apply via our internal or external career site