Senior Technical Services Engineer, WEKA
Federal
AI-native data platform
Open for applications
AI-native data platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To power the possibilities of the future by eradicating the compromises of the past.
Role
Who you are
- Hands-on experience in supporting Linux-based enterprise infrastructure products (Cloud Applications, Storage, Networking, Virtualization, Security, etc.)
- Proficient with at least one of the following Cloud Technologies; Amazon Web Services (AWS), Microsoft Azure, Oracle Cloud Infrastructure (OCI), or Google Cloud Platform (GCP)
- Familiarity with Kubernetes/Containers/LXC technologies
- Experience in L3 support and customer interactions for enterprise infrastructure products
- Knowledge of various operating systems such as LINUX, Ubuntu and Windows
- Technical writing
- Highly proficient in verbal and written English
- Minimum 10 years of experience in customer-facing, deep technical problem solving
- TS/SCI Clearance required and eligibility to obtain Poly
Desirable
- Hands-on experience in supporting Linux-based enterprise infrastructure products (storage, networking, virtualization, security, cloud etc.)
- Experience in developing and optimizing interfaces between business organizations; specifically customer facing problem solving organizations and product development organizations
- Proven ability to resolve complex customer problems, and escalations utilizing appropriate internal and external resources and tools
- Strong technical troubleshooting, and fault isolation skills in a multi-platform-system-vendor environment
- Experience Supporting Enterprise Software Solutions and/or applications, including hardware components
- Ability to triage issues, and effectively escalate them to appropriate engineering groups as necessary
- Understanding of networking including Infiniband, Ethernet, DPDK, UCX
- Demonstration of subject matter expertise and knowledge in cloud/computer/networking/storage
- Prior support experience at cloud/HPC related company is desired
What the job involves
- As Senior Technical Services Engineer - Federal, you will join a team of the most experienced Technical Services Engineers responsible for WEKA's post-sales success continuing to provide exceptional support contributing to our 5 star gartner review performance
- You will be working on cutting edge technologies helping to solve some of our technical challenges
- General direction is provided on routine work, and detailed direction is provided on new projects and assignments; as well as on-going review of activities and priorities
- Bridging between the customer and R&D whenever current product features, reliability or documentation do not match the customer's expectations
- Resolve technical problems by working with customers and engage with WEKA's R&D if required
- Providing feedback to R&D and help to prioritize bugs, usability issues, etc
- Providing back-office support for pre-sales engineers, partners, and resellers
- Keeping track of WEKA's systems via our remote monitoring tool, while proactively identifying corrective actions
- Responsible for ownership, tracking and documenting customer issues using our ticketing system
- Communicate effectively with employees, customer and partners, ensuring the message is concise and professional
- Shares and documents knowledge via FAQ / KB articles, which can be internal or customer facing
- Manage multiple projects/support cases simultaneously
- Champion customer issues internally, and represents WEKA externally to our customers and partners
- Be part of on-call, follow the sun model support as required
- This position may involve alternative work hours including nights, weekends, and company holidays
- Regional/Domestic travel will be required for this position
Our take
For data-driven organizations, WEKA supplies a platform for storing, processing and managing data across the cloud and on-prem. As an AI-native platform, it supports the transformation of data silos into pipelines capable of fuelling next-gen workloads like AI and HPC.
With traditional infrastructure often hindering data-led processes rather than helping them, WEKA is somewhat of a breath of fresh air for its customers. The company's comprehensive approach, alongside support for both Windows and Linux, enables it to serve many types of organization including those that are just taking off.
WEKA does have a few notable competitors, such as VAST Data, but has stood out thus far by delivering the fastest file system on the market. It has also raised considerable funding, the latest of which will support expanded product offerings, and has made notable partnerships such as with NVIDIA.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
May 2024
$140m
SERIES E
Nov 2022
$135m
SERIES D
Total funding: $415.1m
Company benefits
- Care package received upon hire: backpack, multiple shirts etc.
- 401(k)
- Stock options available
- Cellular phone plan coverage
- On and off-location meal perks
- Dental, vision, life & disability insurance
- Work-related travel reimbursement
- Flexible spending account
- Parental leave
- Professional development assistance
- A tech stack with Laptop or PC of choice, up to 2 monitors, office phone, headset
- Work from home opportunities
- Health insurance
- Career development
- At least one offsite event per quarter with spontaneous office gatherings regularly
Company values
- Challenges - WEKA solves big problems for our customers, so we work on big projects
- Innovation - We built the world’s fastest file system, so innovation is in our DNA
- Team - We are aligned on a common vision and have a passion for winning. Individually we move boulders, as a team we move mountains
Company HQ
Pruneyard / Dry Creek, Campbell, CA
Articles
Leadership
Liran Zvibel
(Co-Founder & CEO)Studied Mathematics and Computer Science at Tel Aviv University. Previously Software Engineer at InSightec for 1 year and Co-Founder & VP R&D at Fusic for 3 years.
Omri Palmon
(Co-Founder)Earned a BSc and a MSc in Pure Math from Tel Aviv University and a PhD in Computer Science from Stanford University. Previously Product Manager at ECI Telecom for 2 years.
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