Segment Product Enablement Specialist, Twilio

$105-154.4k

Salary dependent on location and applicable to those in Colorado, Washington DC, New York, Washington State, and California (SF Bay area and outside of the SF Bay Area) only

Airtable

GSuite

Segment

Junior and Mid level

Remote from US

More information about location

Cloud communications software

Job no longer available

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Job no longer available

$105-154.4k

Salary dependent on location and applicable to those in Colorado, Washington DC, New York, Washington State, and California (SF Bay area and outside of the SF Bay Area) only

Airtable

GSuite

Segment

Junior and Mid level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

BA/BS degree in a business related field
Experience with content and learning management systems
Familiarity with Google Suite and project management tools like Airtable
Ability to translate technical information into digestible concepts
Effective time manager, capable of delivering on multiple assignments and tasks accurately and on time
Ability to maintain a high level of productivity in a fast-paced, team environment
Experience with product release cycles and communications
You have an innate desire to help others succeed
You are enthusiastic and willing to learn
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way

Desirable

Strong project management skills
Excellent written and verbal communication skills
Ability to influence and build effective working relationships with all levels of the organization
Strong preference for candidate with Segment product knowledge

What the job involves

This position is needed as a trusted partner to the Segment GTM organization with a strong focus on Product and Technical Enablement
Within Twilio, Enablement drives onboarding and continuous training for our customer facing teams to accelerate ramp times, drive revenue and broaden skill sets
This role contributes to content creation and supports operational execution and delivery of Product Enablement for both the GTM and CAPS teams as well as other cross-functional programs such as our bi-annual Sales Accelerator Bootcamp
Drive cross functional alignment across GTM Stakeholders, Product Marketing Managers (PMM) and Product Managers (PM) to develop and roll out a formal Product Enablement Program for future product releases
Own and drive the overall product enablement strategy and roll out Monthly Product LMS Updates for Segment GTM and CAPS teams
Synthesize technical concepts into digestible concepts for non-technical GTM roles
Work with respective PMs and PMMs to develop an enablement plan and identify enablement training/ assets needed for each new Segment product or feature release
Help build and execute product enablement training (live or LMS) for Segment GTM and CAPS teams
Coordinate agenda and technical presenters for Monthly Technical Enablement sessions
Owning logistics, coordinating agenda and executing the AE & SE Sales Onboarding Accelerator program in San Francisco that occurs in Q2 and Q4
Work with PMM to audit past product trainings to ensure content is most up to date in our Content Management System
Help drive large cross-functional initiatives such as Sales Kick Off Content for Segment
Prioritize projects assigned and meet project timelines

Application process

Applications for this role are intended to be accepted until 11/30/2024 but may change based on business needs

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

Share this job

View 72 more jobs at Twilio