Segment Product Enablement Specialist, Twilio
$105-154.4k
Salary dependent on location and applicable to those in Colorado, Washington DC, New York, Washington State, and California (SF Bay area and outside of the SF Bay Area) only
More information about location
Cloud communications software
Be an early applicant
Cloud communications software
1001+ employees
Be an early applicant
$105-154.4k
Salary dependent on location and applicable to those in Colorado, Washington DC, New York, Washington State, and California (SF Bay area and outside of the SF Bay Area) only
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- BA/BS degree in a business related field
- Experience with content and learning management systems
- Familiarity with Google Suite and project management tools like Airtable
- Ability to translate technical information into digestible concepts
- Effective time manager, capable of delivering on multiple assignments and tasks accurately and on time
- Ability to maintain a high level of productivity in a fast-paced, team environment
- Experience with product release cycles and communications
- You have an innate desire to help others succeed
- You are enthusiastic and willing to learn
- We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way
Desirable
- Strong project management skills
- Excellent written and verbal communication skills
- Ability to influence and build effective working relationships with all levels of the organization
- Strong preference for candidate with Segment product knowledge
What the job involves
- This position is needed as a trusted partner to the Segment GTM organization with a strong focus on Product and Technical Enablement
- Within Twilio, Enablement drives onboarding and continuous training for our customer facing teams to accelerate ramp times, drive revenue and broaden skill sets
- This role contributes to content creation and supports operational execution and delivery of Product Enablement for both the GTM and CAPS teams as well as other cross-functional programs such as our bi-annual Sales Accelerator Bootcamp
- Drive cross functional alignment across GTM Stakeholders, Product Marketing Managers (PMM) and Product Managers (PM) to develop and roll out a formal Product Enablement Program for future product releases
- Own and drive the overall product enablement strategy and roll out Monthly Product LMS Updates for Segment GTM and CAPS teams
- Synthesize technical concepts into digestible concepts for non-technical GTM roles
- Work with respective PMs and PMMs to develop an enablement plan and identify enablement training/ assets needed for each new Segment product or feature release
- Help build and execute product enablement training (live or LMS) for Segment GTM and CAPS teams
- Coordinate agenda and technical presenters for Monthly Technical Enablement sessions
- Owning logistics, coordinating agenda and executing the AE & SE Sales Onboarding Accelerator program in San Francisco that occurs in Q2 and Q4
- Work with PMM to audit past product trainings to ensure content is most up to date in our Content Management System
- Help drive large cross-functional initiatives such as Sales Kick Off Content for Segment
- Prioritize projects assigned and meet project timelines
Application process
- Applications for this role are intended to be accepted until 11/30/2024 but may change based on business needs
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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