Account Manager, PulsePoint
SaaS/Health Data/Analytics, Signal
$75-85k
+ $7.5k-8.5k target annual bonus based on company and individual performance + Up to 5k/quarter quarterly incentive plan
Healthcare marketing data company
Open for applications
Healthcare marketing data company
201-500 employees
Open for applications
$75-85k
+ $7.5k-8.5k target annual bonus based on company and individual performance + Up to 5k/quarter quarterly incentive plan
201-500 employees
Company mission
To use real-time clinical data to help boost the healthcare industry and improve patient outcomes.
Role
Who you are
- If you’re looking to gain extensive knowledge of the healthcare marketing technology space, this would be the perfect opportunity for you
- BA/BS degree in Business (Advertising/Marketing/Economics) or similar education preferred
- Minimum 3 years experience in a client facing Account Management, Customer Success (SaaS/Tech preferred), or Media Planning role preferred; relevant internship experience considered
- Must be proficient in Excel and have experience working with data / presenting charts and graphs; PowerPoint/Google Slides skills preferred
- Strong verbal and written communication skills
- Ability and willingness to learn different tools quickly
- Someone who can roll with the punches of a high-growth ever-changing organization
- Note that this role is hybrid in our Newark, NJ office: 283-299 Market Street, 4th Floor, Newark, NJ 07102
What the job involves
- As an Account Manager (Signal), you will get to be part of the team that’s building an omnichannel analytics platform and contributing to the future of healthcare digital insights
- Lead the pre-to-post client lifecycle from the Account Management and Customer Success standpoint of a SAAS business model for Omnichannel analytics solution
- Onboarding and implementation of our solution for a new client
- Data analysis and insight generation:
- Client requests to look at their website and other traffic, determining what % are physicians vs. nurses?
- What are the sources of traffic driving HCPs to my website?
- Which keywords have the highest % of HCP clicks?
- Manage Salesforce, Account planning, Client stewardship, Relationship management, Sales cycle, Revenue projections
- Solve client data questions, support sales, and become an expert of our analytics platform
- Develop, grow, and maintain relationships with clients through exceptional client service
- Serve as point person for all post-sale client requests and communication with client, including kick off calls, asset gathering, KPI discussions, client meetings, recommendations, troubleshooting
- Partner with our Client Analyst and Product Lead to develop and provide actionable insights and informed recommendations on how to maximize the value of our solution based on client needs and KPIs
- Partner with Client Solutions to ensure successful implementation and onboarding for clients, and troubleshoot where necessary
- Support client calls with AM and Sales counterparts and virtual/in-person business reviews covering product roadmap, insights, innovations and recommendations resulting in relationship and revenue growth
- Coordinate billing with clients, Finance and Sales Operations teams: leading pipeline conversations, creating dashboards in SF, pulling reports to share with Sales, and eventually be accountable for renewals, managing churn, and month-end reporting creating the value to be recognized as well as billed
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
- Own dedicated accounts
Application process
- Initial Phone Screen (30 mins)
- Lead Account Manager Video Interview (30 mins)
- Sr. Account Manager Video Interview (30 mins)
- Director of Account Manager Video Interview (30 mins)
Our take
PulsePoint is a healthcare tech provider that uses real-time data to provide insight into patients. It uses machine learning and programmatic automation to better understand this data, enabling clinical diagnoses and solutions to be delivered more quickly and accurately.
With its range of analytics solutions, PulsePoint aims to improve predictive aspects of healthcare. The company recently launched its Signal technology, which draws together a range of physician-to-patient data, enabling healthcare organisations to cross-reference with their own information to gain fresh insight.
The global Big Data market for healthcare is expected to be worth $78 billion by 2027, according to an analysis by Emergen Research, and PulsePoint is setting out to be a big part of this growing sector. Having been acquired by Internet Brands in 2021 but remaining an independently run entity, it will benefit greatly from the expertise and market reach of its parent company and their portfolio of health media companies, including WebMD and Medscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2013
$3m
EARLY VC
Jan 2013
$3m
EARLY VC
Total funding: $15.5m
Company benefits
- Dollars and Sense: 401(k) match
- Happy + Healthy: Comprehensive medical plans, affordable medical, dental and vision options, 100%-paid life & disability insurance
- Break a Sweat: Free virtual fitness classes, Better Yourself Wellness program
- Always Learning: Generous annual tuition reimbursement, ongoing team trainings
- Take a Load Off: Paid vacation, sick time, and company holidays (including a floating holiday)
- Good Ol' Fun: Team-building events, happy hours, holiday celebrations, and more!
Company HQ
Midtown East, New York, NY
Leadership
Sloan Gaon
(CEO)Qualified as an Attorney before moving into Management roles at TurboChef, RegistryPro, MIVA, and more organizations. They then left their role as General Manager of GrubHub in March 2012 to found PulsePoint in July 2012.
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