Strategic Programs Lead, Stripe

• 10+ years in program management, with a proven track record of leading large-scale strategic initiatives across global customer bases from planning through to execution
• Strong cross-functional leadership with experience aligning product, engineering, risk, and GTM teams toward shared goals
• Robust analytical skills with the ability to derive strategic insights from data as well as monitor progress, surface issues, and ensure high-quality execution
• Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms
• Exceptional written and verbal communication skills including the ability to interface with executive-level stakeholders

Desirable

• The Technical Account Management, Support & Services (TAMSS) organization works directly with Stripe’s most critical users to ensure they are successful and supported
• TAMSS partners cross-functionally across Product, Engineering, Risk, and Go-To-Market (GTM) teams to deliver technical consultation, resolve complex issues, and drive success across Stripe’s global platform
• The GTM Risk & Compliance Specialist sits within TAMSS and serves as a key driver of Stripe’s readiness and execution for large-scale risk and regulatory initiatives
• This role acts as the connective tissue between internal risk and product teams, cross-functional partners, and the field organization, with the goal of delivering exceptional execution and proactive support for both users with and without a TAM Support Plan
• The GTM Risk Specialist will work across customer segments, with a global scope and hybrid internal and external engagement
• Program Ownership and Execution
• Drive execution of user-facing work for regulatory programs, compliance requirements, and major risk initiatives impacting Stripe’s largest users
• Define clear workstreams, outcomes, and timelines in partnership with cross-functional Risk Program Management and Product teams as well as our scaled Support Operations
• Own execution plans from end to end including cross-functional coordination, tracking, risk mitigation, and status reporting
• Build and maintain dashboards and tracking tools to ensure accountability and transparency across phases
• Cross-Functional Leadership
• Serve as the primary GTM representative for risk-related initiatives across Risk Product, Engineering, Risk Operations, Legal, and Compliance
• Help translate regulatory and technical requirements into structured plans and user-facing guidance
• Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and field stakeholders
• User Segmentation and Resource Management
• Analyze impacted user populations to design differentiated segments that map to tailored plans for communication, training, execution, and enforcement
• Coordinate resource planning (e.g., surge staffing) to ensure quality and consistency across customer engagement regardless of resourcing model
• Internal and User Enablement
• Deliver enablement for TAMs, Support Operations, CSMs, AEs, and other internal teams to ensure consistent understanding and execution
• Create training sessions, field guidance, and reference documentation to drive awareness and preparedness
• Partner with field teams to provide bespoke support for priority users requiring elevated guidance or remediation
• Customer Engagement and Escalation Support
• Act as the primary point of contact for field teams during major regulatory events or product transitions with clarity, responsiveness, and accuracy
• Handle escalations and directly engage with user executives when required to explain timelines, decisions, and next steps
• Process Standardization and Continuous Improvement
• Build and refine repeatable models for regulatory implementation, including templated communications, playbooks, and reporting standards
• Conduct retrospectives and synthesize learnings to continuously raise the bar on execution
• Contribute to a long-term operating model that reduces GTM friction and improves field alignment with Risk teams