Customer Success Manager, Proximie
U.K.
Virtual collaboration for clinicians
Open for applications
Virtual collaboration for clinicians
101-200 employees
Open for applications
101-200 employees
Company mission
Proximie's mission is to save lives by sharing the world's best clinical practices.
Role
Who you are
- Experience in healthcare sales or account management is essential; an understanding of how surgical environments operate is a strong advantage
- 2+ years of experience in a commercial, account management or sales role, ideally within SaaS, medtech, AV or a technical equivalent environment
- Proven track record of driving revenue retention and new business development, with a strong commercial instinct and the ability to manage a pipeline
- Experience working with or selling into healthcare or NHS environments is highly desirable; familiarity with surgical workflows or medtech partnerships is a strong advantage
- Excellent communication and presentation skills, with the confidence to engage directly with surgeons, clinical leads and senior stakeholders
- Strong time and project management skills, with the ability to juggle multiple accounts and competing priorities simultaneously
- A collaborative team player who can also operate independently and build effective cross-functional relationships internally
- Willingness and ability to travel up to 50% across the UK and Europe to visit customer sites
- Flexibility to work outside standard hours where needed, including evenings, early mornings, or occasional weekends, to meet customer needs
What the job involves
- The Customer Success Manager is a field-based, customer-facing role focused on driving revenue retention and expansion across Proximie's surgical suite accounts in the UK and European Union
- You will own the commercial relationship with key accounts, including NHS trusts and medtech partners, ensuring seamless onboarding, sustained engagement and long-term success across the Proximie platform
- Your core responsibility is to protect and grow revenue within existing accounts while actively pursuing new business opportunities. You will work closely with internal teams to get accounts up and running, re-engage lapsed relationships and go directly after surgeons and clinical stakeholders to deepen adoption
- This is not a technical or clinical support role, we are looking for someone with a strong commercial instinct who knows how to drive retention and identify upsell opportunities within complex healthcare environments
- You will be a confident relationship-builder who can operate independently, navigate medtech and NHS partnerships and represent Proximie at the surgical suite level
Salary benchmarks
Our take
When someone has to go to a hospital, they expect to hand themselves fully over to the doctors and nurses and be in good, safe hands. Unfortunately, due to a variety of factors, not every hospital can offer the best. That is why Proximie, a global health-tech startup, was founded in 2016 to take the lead in democratising surgical skill and reducing variations in quality and care.
Collaborative and intraoperative platforms like Proximie’s are transforming healthcare worldwide. Augmented reality is far more beneficial for delicate and precise voice and video chat coverage. Proximie can be used without cumbersome headsets and other equipment, and all that is needed is a phone or tablet.
Proximie is rapidly growing in the global healthcare AI market, which is estimated to reach $188 billion by 2030. COVID-19 reduced international travel for surgeons, and the company had a 430% increase in usage, with 6,000 live surgeries in 2020. Contracts with medical device companies now provide access to 90% of the operating rooms and cath labs in the EU and the US. Proximie collaborates with major medical device companies, including J&J, Medtronic, Abbott, Stryker, Smith & Nephew, and Corin, as well as in US & UK health systems such as Advent Health, HCA, and the NHS.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2022
$80m
SERIES C
Apr 2021
$38m
SERIES B
Total funding: $131m
Company benefits
- Bi-annual bonus programme – based on individual contribution and company performance
- Full private medical cover (optional)
- Central London location near Oxford Circus
- Career advancement opportunities
- Well being days annually and volunteer days
- Summer Fridays
- 25 days of paid leave
Company HQ
Marylebone, London, UK
Leadership
Dr. Nadine Hachach-Haram
(Founder & CEO)Plastic Surgeon at NHS and Faculty member of Singularity University.
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