Account Manager, Sastrify
Budgeting and procurement software
Be an early applicant
Budgeting and procurement software
21-100 employees
Be an early applicant
21-100 employees
Company mission
To provide the right set of software, lightning fast and for fair prices, to make companies successful.
Role
Who you are
- You have a university degree in Business Administration, Economics, IT, or a related field
- You bring 3+ years of experience in Account Management, Sales, or Customer Success, ideally within the B2B software industry
- You thrive in a fast-paced environment and have a proven ability to manage a full commercial lifecycle with a focus on expanding account revenue
- You have strong interpersonal skills and are comfortable building trust and negotiating with C-level executives
- You are a proactive team player who is excited to bring innovative ideas for account growth and process improvement
- You possess outstanding oral and written communication skills in both German and English
- This is a Remote position based anywhere in Germany
What the job involves
- As an Account Manager at Sastrify, you will be the strategic architect of our customers' long-term success. This is a unique opportunity to act as a commercial partner for some of the most innovative companies in the world.
- While traditional account management roles often focus on simple retention, Sastrify offers a steep learning curve at the intersection of Finance, IT, and high-level commercial strategy. You will gain deep exposure to the SaaS ecosystems of hundreds of diverse companies, building C-level relationship skills and commercial expertise that few other positions can offer
- Your mission is strategic growth: managing the full account lifecycle, identifying untapped revenue potential, and ensuring our customers realize the maximum value from working with Sastrify
- Manage Strategic Accounts: Oversee a portfolio of customers, ensuring a deep understanding of their goals, health, and commercial potential. Your primary mission: expanding the revenue of the customer portfolio
- Maximize Account Value: Identify upsell and cross-sell opportunities to grow revenue from each account, based on customer needs and potential
- Facilitate seamless Onboarding: Collaborate with Account Executives for a smooth customer handover, ensuring quick and impactful onboarding with the support of Customer Support as required
- Drive Product Adoption: Help customers understand and leverage the value of Sastrify's solutions, resolve blockers, and guide them in implementing best practices
- Resolve issues efficiently: Proactively identify and address any issues that prevent customers from receiving maximum value, ensuring their timely resolution with Customer Support assistance
- Monitor Customer Health: Utilize KPIs to track customer satisfaction and engagement, identifying risks and potential upsell opportunities
- Build and nurture Relationships: Develop strong connections with decision-makers, conducting regular check-ins, Executive Business Reviews, and in-person meetings to ensure account satisfaction and growth
- Provide Product Insights: Gather customer feedback on product functionality, relay insights to the Product team, and use updates to drive further engagement and upselling
- Ensure smooth Contract Renewals: Support contract negotiations and renewals, ensuring continuous customer satisfaction and engagement
Application process
- Interview with Talent Acquisition Manager
- Interview with the Hiring Manager
- Panel Interview and a Test Case
- Reference Check
Our take
Sastrify’s highly-automated platform helps companies, mainly small-medium sized, optimize their SaaS procurement and spending. It’s a smart model as the SaaS industry continues to boom, meaning companies are often at risk of overspending on superfluous tools.
Though only launched in 2020 by a pair of former mobility industry entrepreneurs, Sastrify has shown remarkable growth, already being used by unicorn startups such as Gorillas and sennder.
Through proper investment and strategic partnerships (with companies such as Capchase), Sastrify is aiming to accelerate sales and product development in Europe, the US, and beyond. 2023 funding will help it meet the growing demand for its services by scaling its teams in the US and Europe and further developing its product.
Steph
Company Specialist at Welcome to the Jungle
Insights
49% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2023
$22m
SERIES B
Jan 2022
$15m
SERIES A
Total funding: $45.3m
Company benefits
- Full responsibility from day one
- Work with our amazing international team
- Monthly Virtual Team Events
- 30 vacation days
- Learning budget
- State of the art equipment (also for your home-office)
- Remote-first mindset (work from anywhere between CET-1 and CET+1)
Company HQ
Ehrenfeld, Köln, Germany
Leadership
Maximilian Messing
(CTO & Co-Founder)Prior to Sastrify, co-founded and was Managing Director of mobility tech company evopark (acquired by Scheidt & Bachmann group, 2018).
Sven Lackinger
(CEO & Co-founder)Co-founded and was co-Managing Director of evopark with Sastrify co-founder Maximilian Messing.
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