Site Reliability Engineering Manager, Amadeus
+ Bonus and equity
More information about location
Travel analytics software
Job no longer available
Travel analytics software
1001+ employees
Job no longer available
+ Bonus and equity
More information about location
1001+ employees
Company mission
To power better journeys through travel technology.
Role
Who you are
- Education: B.S. in computer science or other relevant field or a minimum of 15 years of related work experience in Information Technology
- Minimum 10 years of experience working in Information Technology
- Minimum 5 years experience managing technical teams
- Minimum 2 years experience working with cloud technologies (GCP, Azure ow AWS)
- Minimum 5 years of experience in IT Service Management with a focus on managing an ITSM-managed service provider
- Experience with build configuration management (e.g. Chef, Puppet, Saltstack, Ansible) and deployment optimization
- Experience with CICD for Java, DB/PLSQL, Oracle Fusion, Apigee, .NET, etc
- Experience with Test Automation tools such as Selenium, ReadyAPI, Postman
- Familiarity with Deployment & Monitoring tools such as Splunk, Datadog, Zabbix, Prometheus, inclusive of full-stack application performance management
- Experience with code repositories such as Git, Bitbucket, Github, etc
- Solid understanding of technology operations
- Solid understanding of IT strategy, architecture, engineering, operations, policy, processes, standards, organizational design, governance, change management, enabling technology and program delivery
- Work in a Hybrid work model either from Miami, Florida or from Orlando, Florida
What the job involves
- As part of the Amadeus Global Technology and Cloud organization, the Manager of SRE, DevOps, and ITSM is responsible for Amadeus products availability and performance stability while leading 2 and 3 support engineering teams both onshore and offshore
- The role is responsible for:
- (1) building an efficient technical team providing incident and problem management services through ITIL best practices
- (2) monitoring and automation solutions enabling the organization to provide proactive support approach and accelerate service recovery while increasing the uptime of products in production
- (3) software delivery and infrastructure as code, CI/CD, configuration management and process improvement of efficiencies through software engineering coding standards and delivery best practices
- The person in this role will collaborate with other leaders to create engineering best practices through coding and delivery standards to ensure stable release and run time of multiple revenue generating applications, continuously improving, and optimizing through automation
- This role will indirectly lead resources located in Bogota and Manila in partnership with competency center leaders
- Directly manage the Site Reliability Engineering, Technical Coordinator, Incident and Problem Manager, and ServiceNow Platform teams
- Manage availability and performance of production revenue generating systems in the cloud and on-premises
- Operationalization of Chaos engineering practice
- Create, execute, and manage the SRE and DevOps team strategy
- Define and measure reliability and automation goals
- Provides technical guidance and best practices for scalability, performance, compliance, and privacy
- Automation or elimination of repetitive tasks while increasing cost effectiveness
- Create and supervise the execution of strategies focused on automating technical operations and incident support
- Participate in Architecture committee design for systems focusing on reduction of risks to availability, latency, and efficiency
- Define, test, run, and improve the incident and problem management process
- Assist and provide input in proactive capacity planning
- Designs, sets, and manages appropriate monitoring and alerting ecosystem to ensure operations teams proactively detect impact to service availability
- Implement automation and orchestration for manual processes required to operate and deploy cloud services, be at the heart of developing new ideas into internal OPS/SRE tools by working closely with advanced technology and high IT professionals
- Manage and oversee ITSM platform in partnership with other teams to ensure the delivery of quality services according to agreed-upon service levels
- Provide strategic direction and oversight for the design, development, operation, and support of ITSM processes that are aligned with business strategy
- Collaborate with other departments to identify and prioritize IT service management requirements and develop effective service delivery strategies
- Develop and implement IT service standards and policies to promote efficiency and effectiveness
- Partner with development teams in defining and implementing improvements in service architecture
- Manage incident management, problem management, change management, and request management activities
- Maintain relationships with key stakeholders to ensure IT services align with their needs
- Be responsible for support escalation rotation, offering 24/7 leadership support for major incidents during and after business hours including weekends
- Travel up to 15% international and domestic
Our take
Legacy Spanish travel and tourism IT provider Amadeus has been working in the industry since 1987 when it was originally founded as a European global distribution system (GDS) for airlines. Now its software connects travellers to journeys via agents, search engines, tour operators, accommodation, and transport.
Having diversified in the mid-noughties to match the evolution in digital technology, Amadeus now powers business analytics and software solutions for 16 sides of the travel industry and with 6 business tools. It doesn’t spread itself thin either, with more than 15,000 employees across the world and growth still in motion.
Amadeus continues to solidify its position as a leader in the travel and hospitality tech sectors, evidenced by its strong financial performance in the second quarter of 2024. The company's significant revenue growth, strategic acquisitions, and partnerships underscore its commitment to innovation and expansion and it doesn't plan to slow down anytime soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company HQ
San Pascual, Madrid, Spain
Leadership
Luis Maroto
(CEO & President)Previously Deputy CEO and CFO at Amadeus before becoming the President and CEO in 2011. They also worked as a Corporate Support Functions Director at Grupo Bertelsmann.
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