Customer Success Manager, Mashgin
+ Stock options
50%-70% travel
AI powered touchless self-checkout ecosystem
Be an early applicant
AI powered touchless self-checkout ecosystem
21-100 employees
Be an early applicant
+ Stock options
50%-70% travel
21-100 employees
Company mission
To make a frictionless checkout experience for all using advanced computer vision.
Role
Who you are
- You enjoy working in a fast-paced environment where you wear many hats
- You apply a growth mindset to learning new technical and job skills
- You bring strong organization, problem-solving, and communication skills along with a passion for working with customers
- You’re comfortable being on the road with 50%-70% travel as a key part of your role
- Bachelor’s Degree or equivalent experience in Customer Success, Customer Support, Business Development or Account Management
- 3-5 years of experience in Customer Success, Consulting, Business Development, Sales or related field
- Proven experience building strong customer relationships and efficiently communicating internal and external voices
- Excellent written, verbal, presentation and phone communication skills with the ability to adapt conversations for both technical and non-technical audiences
- Strong organizational, time management and prioritization skills
- Ability to travel 50% to 70% of the time
Desirable
- Successful candidates will be: innovative, persuasive, creative and have a genuine curiosity in their client’s business
- Self starter who works well autonomously, and is an awesome team player when working cross functionally
What the job involves
- We are currently seeking a customer centric, energetic and highly motivated individual to foster client relationships and deliver the Mashgin experience
- This is a remote, intermediate-level position where you will be responsible for understanding the needs of our customers from various verticals & shoppers in partnership with our product, sales, marketing, operations, engineering & support teams
- You’ll provide regular close customer communication and reporting related to their account
- The success team owns all client training, ongoing site visits and capturing, plus analyzing data
- Developing customized success plans that both accelerate adoption and provide the customer with a path to achieve their desired outcomes with Mashgin
- Performing issue identification, communication & resolution
- Aggregating data, reviewing performance metrics & providing suggestions for improvement to each client and vertical
- Managing client relationships by visiting client sites
- Becoming an expert and educating customers on the use and benefits of our product
- Performing regular site visits, identifying use case, opportunities, and support of Mashgin products
- Leveraging your Mashgin product expertise along with customer use case knowledge to proactively identify growth opportunities
- Regularly monitoring account health and adoption to find opportunities to help customers acquire maximum value from Mashgin to ensure issues are resolved proactively and customer goals are met
- Being the voice of the customer in team meetings, providing insights and feedback to product, engineering, sales, marketing & support
- Providing field reporting and collaborating closely with Sales on health checks
Our take
Touted as the “world’s fastest” self-checkout system, Mashgin is an AI and computer vision-powered touchless checkout system that cuts down transaction times to as little as ten seconds.
Mashgin’s smart kiosks use cameras to create a three-dimensional picture of objects, unfettered by packaging or placement, increasing retail rate for companies and cutting down queues for consumers. Whilst the market for smart self-service has become increasingly crowded over the last decade, Mashgin set themselves apart by being the most vetted computer-vision based self checkout system in the space.
The company is already profitable and its products have been used in convenience stores, cafeterias, sports arenas and hospitals. Having attracted significant funding, Mashgin is focused on growing its team, accelerating expansion, and scaling internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
May 2022
$62.5m
SERIES B
Nov 2017
$8.2m
SERIES A
Total funding: $70.7m
Company benefits
- Health Benefits - Competitive healthcare, dental and vision options for employees and dependents
- Competitive Equity - Competitive options in a small, rapidly scaling company
- Hybrid Remote Environment - Spend your time working remotely and come to the office as needed
- Office Snacks - Office cabinets are stocked with snacks, coffee and tea for when you need a break
- Flexible PTO - Flexible PTO policy so you can take whatever time off you need
- 401k plan so you can plan for your future
Company values
- Hacker - Mashgin like to iterate quickly, getting things out in the world. This holds true for the non-engineers as well —there's nothing like real-world data to make a product better.
- Humility - Mashgin is a small team tackling a large problem — no task is below you when accomplishing things together. They respect each other, and everyone feels they are an integral part of the team.
- Flexibility - Even with specialized roles, Mashgin is all generalist at heart. They like to wear multiple hats and give everyone the opportunity to step outside their comfort zone and work on something they're not familiar with.
- Passion - Mashgin is proud of its work and impact. They don’t just solve challenging computer vision problems, they create practical, real-world products that people use every day — one of the few products that really "wows" people when they use it. To our customers, what we do is magic.
Company HQ
Palo Alto, CA
Articles
Leadership
Abhinai Srivastava
(CEO)An official Forbes Technology Member and previously a Data Scientist at Facebook and a Researcher at Microsoft.
Diversity, Equity & Inclusion at Mashgin
- Mashgin is proud to be an equal opportunity employer. Individuals seeking employment at Mashgin are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation
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