Customer Success Manager, Mashgin

• You enjoy working in a fast-paced environment where you wear many hats
• You apply a growth mindset to learning new technical and job skills
• You bring strong organization, problem-solving, and communication skills along with a passion for working with customers
• You’re comfortable being on the road with 50%-70% travel as a key part of your role
• Bachelor’s Degree or equivalent experience in Customer Success, Customer Support, Business Development or Account Management
• 3-5 years of experience in Customer Success, Consulting, Business Development, Sales or related field
• Proven experience building strong customer relationships and efficiently communicating internal and external voices
• Excellent written, verbal, presentation and phone communication skills with the ability to adapt conversations for both technical and non-technical audiences
• Strong organizational, time management and prioritization skills
• Ability to travel 50% to 70% of the time

Desirable

• We are currently seeking a customer centric, energetic and highly motivated individual to foster client relationships and deliver the Mashgin experience
• This is a remote, intermediate-level position where you will be responsible for understanding the needs of our customers from various verticals & shoppers in partnership with our product, sales, marketing, operations, engineering & support teams
• You’ll provide regular close customer communication and reporting related to their account
• The success team owns all client training, ongoing site visits and capturing, plus analyzing data
• Developing customized success plans that both accelerate adoption and provide the customer with a path to achieve their desired outcomes with Mashgin
• Performing issue identification, communication & resolution
• Aggregating data, reviewing performance metrics & providing suggestions for improvement to each client and vertical
• Managing client relationships by visiting client sites
• Becoming an expert and educating customers on the use and benefits of our product
• Performing regular site visits, identifying use case, opportunities, and support of Mashgin products
• Leveraging your Mashgin product expertise along with customer use case knowledge to proactively identify growth opportunities
• Regularly monitoring account health and adoption to find opportunities to help customers acquire maximum value from Mashgin to ensure issues are resolved proactively and customer goals are met
• Being the voice of the customer in team meetings, providing insights and feedback to product, engineering, sales, marketing & support
• Providing field reporting and collaborating closely with Sales on health checks