Services Software Engineer, Saronic

• Bachelor’s degree in Computer Science, Robotics, Electrical/Mechanical Engineering, Mechatronics, or a related technical field (or equivalent work experience)
• Minimum 2 years of experience in software development, systems integration, or technical field service
• Proficiency in Linux environments with strong command-line skills
• Hands-on experience with C++ and/or Python for system integration and troubleshooting
• Strong problem-solving skills and ability to work in fast-paced, dynamic environments
• Excellent communication skills, with the ability to clearly explain technical concepts to non-technical audiences
• Flexibility and willingness to travel domestically and internationally (up to 50%)
• U.S. Person status as defined in export-control regulations
• Ability to certify as “fit for work” by demonstrating ability to swim and tread water
• Frequently and repetitively, lift, push and carry up to 75 lbs
• Will be exposed to marine environments, including sun, wind, rain, cold, and saltwater spray, often for extended periods
• Must be able to operate in daylight, low-light, and night conditions using marine navigation systems and visual cues
• Ability to perform physically demanding work for extended periods of time, up to 12 hours/day
• The ability to carry 20 lbs. up and down stairs

Desirable

• We are seeking a skilled and customer-focused Services Software Engineer to lead post-delivery troubleshooting, integration, and support efforts for our deployed systems
• This role exists to ensure our core development team can focus on building new products, while you own the technical success of systems already in the field
• You will work closely with customers, field service teams, and internal engineering to diagnose issues, implement fixes, and integrate upgrades
• Your work will directly enhance system performance, reliability, and customer satisfaction, making you a critical bridge between deployed products and ongoing innovation
• Serve as the primary technical contact for deployed systems after delivery
• Diagnose, debug, and resolve hardware and software issues in real-time
• Provide expert-level support during operational events, tests, and maintenance periods
• Document root causes and solutions to build a comprehensive knowledge base
• Lead integration of new software features, hardware components, or customer-specific payloads into existing platforms
• Collaborate with cross-functional engineering teams to ensure smooth and reliable system upgrades
• Implement changes in the field, ensuring minimal disruption to operations
• Travel to customer sites for on-site troubleshooting, demonstrations, and technical validation
• Act as a technical liaison, translating customer feedback into actionable improvements for the development team
• Train customer and internal teams on system operation, troubleshooting, and maintenance best practices
• Provide feedback to Product and Engineering teams on recurring issues, field performance trends, and enhancement opportunities
• Support product lifecycle management by identifying serviceability and maintainability improvements
• Maintain documentation and contribute to service playbooks, integration guides, and training materials