Growth Product Manager, EverCommerce
EverPro, Customer Engagement Solutions
$115-125k
Salary may vary in further locations. + ESPP
More information about location
Integrated SaaS solutions
Be an early applicant
Integrated SaaS solutions
1001+ employees
Be an early applicant
$115-125k
Salary may vary in further locations. + ESPP
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- Foremost a ‘Problem Solver’. You cherish the opportunity of working with imperfect information in order to help drive business/product decisions
- Process driven individual with experience in successful SaaS product rollout & ongoing management
- Strong communication skills - essential for communicating value, brand, market differentiator
- Tech savviness (innate curiosity to stay up to date with the latest technological trends in the space)
- Engineering background with some product design experience is a plus
- Hands on experience with API & software integrations
- 3+ years experience in building B2B Saas/software products lifecycle
- A university degree (BS or MS) in Electrical Engineering, Computer Science, Product Design or a related degree or equivalent experience is recommended
- Experience with engineering tools like Postman API Testing , SQL scripting, data analytics looks like Tableau, business intelligence tools is a plus
- Experience with PLG initiatives and product growth hacking is a big plus
- Experience/basic working knowledge of design tools like Sketch, AdobeXD, Invision, Figma is a plus
- Expertise on using AI Toolset (Gemini, ChatGPT, Claude Code etc) for efficient Product delivery and prototyping is a big plus
What the job involves
- The CES solution as part of EverCommerce company, seeks a Product Manager to join our growing team
- The Customer Experience products(pulseM & Customer Lobby) are aligned with the mission to help our customers grow their business ,ensure a loyal customer base and retain their best employees through our SaaS offerings
- We focus on two product solution platforms
- PulseM dealing with reputation management, employee retention, and customer engagement solutions serving home service and medical industries
- Customer Lobby is focused around direct mail (postcard) & email remarketing to existing customer base within the homerservices vertical
- As part of our team you will be uniquely positioned to drive the product initiatives for both pulseM & Customer Lobby
- Analyze the customer needs and convert them into actionable requirements
- Collaborate with internal teams, including developers, engineers, Q.A, and operations to drive product initiatives
- Look into competitors and conduct capability analyses regularly
- Evaluate and deal with technical risks as part of pulseM & Customer Lobby’s product map
- Work with APIs, data pipelines, workflows and automated systems
- Become a subject matter expert for the pulseM & Customer Lobby community
- Implement beta tests / programs in collaboration with other teams
- Analyze metrics and data - help define and own certain product KPIs
- Create success criteria for testing and product acceptance - UAT
- Being at the forefront of the creation and maintenance of product documentation
- You will be responsible for building a deep understanding of pulseM & Customer Lobby’s customer and business needs that you then translate into product strategy and roadmaps
- Guide the efforts for collateral creation around product rollout. (internal education, customer education all centered around value + our platforms role as the solution provider)
- Lead/monitor/report on the effectiveness of the product communication strategy
- Help with product inception with the help of our Alpha / Beta customer testing base
- Lead product development from end to end: Write specs and user stories, build wireframes and prototypes, write test plans and release checklists. Guide the team’s work with clear direction and purpose, keeping a well-prioritized backlog and optimizing for efficiency in execution
- Monitor and report on critical northstar KPI’s for individual products & add-ons
- Lead efforts for API integrations with current partners and new opportunities
- Organize workflow management along with the Account Management team for Feature Requests. This should encompass both existing products as well as new add-ons in order to extract max value for pulseM + Customer Lobby and its customers
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specialises in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce went public before acquiring DrChrono, and through this, both companies can share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a behemoth in its industry, having acquired nearly 30 companies, with multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.3m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
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