People Operations Manager, Bluelabs
$85k
Customer analytics and behavioral science solutions
Job no longer available
Customer analytics and behavioral science solutions
21-100 employees
Job no longer available
$85k
21-100 employees
Company mission
To help organizations improve the efficacy of their communications with individuals, fine-tune their strategy, identify opportunities, and measure outcomes.
Role
Who you are
- The ideal candidate is an empathetic listener, a tactful communicator, and an adept problem solver who is passionate about creating a world class employee experience
- Bachelor’s degree in a related field
- 5+ years of experience across several different People and HR disciplines, including, but not limited to, recruitment, onboarding, offboarding, employee relations, training, employee experience and engagement, compensation, and performance management
- 2+ years of experience managing and growing a team of People Operations professionals
- Proven ability as both a strategist and practitioner of People Operations programs with a strong track record of successfully developing and implementing people programs and initiatives
- Passion for creating a world-class employee experience and high level of emotional intelligence
- Excellent project and process management skills, with a demonstrated track record of delivering results and a bias for action
- Exceptional verbal and written communicator with proven success earning trust and credibility across departments, teams, and employee groups
- Ability to manage shifting and competing priorities and timelines
- Demonstrated ability to problem solve, manage conflict, and build relationships with people at all levels of an organization
- Strong organizational skills with exceptional follow through, attention to detail, and ability to execute effectively and in a timely manner
- Exceptional interpersonal skills including empathy and the ability to manage relationships with a diverse set of colleagues
- Experience with Greenhouse ATS, Bamboo HRIS, and/or LinkedIn Recruiter a plus
- A high level of integrity and discretion in handling confidential information
What the job involves
- The People Operations Manager will act as the go-to resource for all BlueLabs employees, ensuring team members are set up for success by providing ongoing coaching, guidance, and support.
- This person will work closely with the Director of People Operations to align our people and our mission by developing and deploying innovative strategies around recruiting, onboarding, training, employee relations, employee engagement, professional development, and offboarding.
- The People Operations Manager will oversee a team of two and have experience mentoring and leading other People Operations professionals.
- Collaborate with the Director of People Operations to develop and implement People Operations strategies, policies, and initiatives that align with the organization’s goals and objectives
- Manage the entire employee lifecycle, including, but not limited to, recruitment, onboarding, performance management, employee relations, DEI, employee engagement, and offboarding, ensuring that processes and systems are operating efficiently and effectively
- Manage a team of two; one Senior People Operations Associate and one People Operations Associate, providing ongoing support, coaching, guidance, and mentoring to the team as they support various divisions within BlueLabs
- Oversee the recruitment process for assigned requisitions, including creating and editing job descriptions, sourcing, screening candidates, supporting the offer process, and liaising with hiring managers to ensure a timely hiring process
- Maintain compliance with federal, state, and local employment laws and regulations, recommend best practices, and regularly review employment policies and practices
- Develop and promote employee well-being initiatives, such as wellness programs, employee assistance programs, and work-life balance initiatives. Collaborate with the Director of People Operations to develop and implement DEI strategies and programs
- Assist the Director of People Operations in the management of the company’s compensation program, conducting benchmarking and market research to ensure competitive compensation practices, and administer employee benefits programs
- Coordinate and execute all employee onboarding and offboarding related tasks and responsibilities
- Participate in and support the Director of People Operations with key People-related initiatives such as performance management, compensation planning and leveling, DEI, and learning and development
- Create, maintain, and update process documentation and SOPs, while contributing and suggesting process updates and improvements where appropriate
- Serve as a point of contact for employee relations issues, conflicts, and grievances, conduct investigations and provide guidance to managers and employees. Refer complex and/or sensitive matters to the Director of People Operations
- Lead and participate in ad hoc People Operations projects, such as policy updates, system implementations, process improvements, and organizational change initiatives
Our take
BlueLabs leverages big data to gain an understanding of and engagement with audiences, allowing its customers to launch more effective communications campaigns. The majority of its work initially came through political campaigns and social impact drives, though the company has expanded its activities into more commercial fields like brand perception and sales in the last few years.
BlueLabs has an interesting origin story, with the founding quartet all working in senior analytics roles for the Democratic Party during the 2012 presidential campaign, where Barack Obama won a second term against Mitt Romney.
Though the jury is still out on the ethics of big data methods for political motivation - for instance, the Cambridge Analytica scandal regarding its use of social media data in influencing elections - this approach has proven to be extremely effective in persuading and activating audiences. There’s also little doubt that it can be used for great causes too, as shown by BlueLabs’ work with the likes of the UN Refugee Agency, and environmental organization The Sierra Club.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- Premier health insurance plan
- 401K matching
- Unlimited vacation leave
- Paid sick, personal, and volunteer leave
- 14 paid holidays + winter break
- 15 weeks paid parental leave
- Professional development stipend & tuition reimbursement
- Employee Assistance Program (EAP)
- Supportive & collaborative culture
- Flexible working hours
- Remote friendly
Company HQ
Northwest Washington, Washington, DC
Leadership
Elan Kriegel
(Co-Founder)Previous Battleground States Analytics Director for the 'Obama for America' campaign in 2011-2012, and Chief Analytics Officer for the 'Hillary for America' campaign in 2015-2016.
Chris Wegrzyn
(Co-Founder & Senior Advisor)Previous Director of Data Architecture for the Democratic National Committee. Current Fellow at Schmidt Futures.
Dan Porter
(Co-Founder & Head of Data Science)Experience as Director of Modeling for the 'Obama for America' campaign in 2011-2012.
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