Director of Operations, Invisible

• A Director of Operations is a very tech-savvy and flexible partner that excels in multiple dimensions. This flexibility is key to continuing our high growth trajectory
• There are 3 critical skills and capabilities that we look for in this role:
• 1) The best Directors are strong, creative technical project managers who understand how to lead, motivate, and manage a global team (experience with international freelancers is ideal)
• 2) You must be a client-facing leader. This role requires high-level strategic interaction with some of the largest and most well-known companies in the world as you help them solve complex technical problems. Have you led a client-facing team before?
• 3) You’ll be one of the first 100 partners at a company that’s changing the way humans do business every day, a company that will be a household name very soon. The expectation is that you’re a highly entrepreneurial and innovative leader and thinker capable of seeing the future

Desirable

• Reporting to the VP of Operations, you will be ensuring your clients receive world-class service through strategic partnership, high-quality results, and constant improvement
• To achieve this, your direct reports will include a team of operations managers and analysts and your indirect reports (reporting to operations managers)
• In addition to managing your team and clients, you work with other Invisible senior leaders to identify company goals, create and map out new processes, measure quality, measure impact, and move Invisible forward
• Operations Management: Managing a team of several Operations Managers and Operations Analysts as they manage the production of high-quality work efficiently, on time, and within budget
• Client Management: Partnering with a small set of clients at both the strategic and tactical level, working with them to define their needs, map their processes, and ensure the target hits the mark
• Product Ownership: Pairing with an Invisible Product Manager to upgrade our platform to better achieve client goals. An ability to “speak Product” and think in systems is essential to individual and company success