Customer Support Representative, Kaia Health
2-5 days a week in office
Digital therapy for chronic conditions
Job no longer available
Digital therapy for chronic conditions
101-200 employees
Job no longer available
2-5 days a week in office
101-200 employees
Company mission
To make effective therapy accessible to chronic disease patients anywhere, at any time.
Role
Who you are
- You have at least two years of experience working in customer support for a technology or digital healthcare company, and you’re comfortable working remotely
- You're an aspiring generalist with a wide skill set that would allow you to get up-to-speed quickly. Experience troubleshooting iOS and Android devices is a plus
- You’re well-versed in the tools of the trade—Zammad (or similar help desk), JIRA, Google Docs, Slack, etc
- You’re an incredible communicator and a great writer. You can take complex subjects and break them down using clear and simple writing. As a remote team, your communication skills are critical to your success
- You are organized and self-sufficient. You thrive in an environment where you can do great work independently. You’re someone who enjoys working autonomously and you don’t need much oversight to get things done
- When you don’t know something, you try to figure it out. You ask good questions, and you embrace the chance to grow and get better. You are a resourceful problem-solver, with a strong desire to learn
- You’re passionate about support and the important role it plays in a company, and you're excited to continue to sharpen your skills in a customer-facing position
- You speak fluent German (at least C1), and you are fluent in English
What the job involves
- Interact with physicians and insurance companies to help patients gain access to Kaia therapies
- Help existing customers with a broad range of questions about our products and services
- Write internal and public knowledge base articles
- Collaborate directly with Engineering to solve a tough technical problem for a customer
- Provide relevant and timely product feedback to other teams within Kaia
- Help develop and refine the support process to make sure we’re always improving
- This is a full-time or part time (at least 35 hours/week), remote position
Our take
Kaia was born from the frustration of chronic back pain, an issue suffered by the founders. The answer was simple: multimodal therapy. Yet, it’s a costly answer for many people, which is where Kaia found its niche.
Its AI-assisted digital therapies rely on using computer vision to digitize proven treatments for pain related to musculoskeletal disorders, so they can be delivered outside traditional healthcare environments, with the app helping patients perform exercises correctly by themselves.
Five years after launching, it has more than 500,000 individual users and over 100 companies in the US offering Kaia to employees, such as Virgin Pulse, U46 and Alstom. Studies have found the app to be highly effective at managing pain, with mental health improving alongside it.
Kaia has the customer base and a total of $123 million in raised financing to dominate the competition for musculoskeletal disorder pain management, although it must continue to innovate if it is to stay ahead. For example, it has recently dipped into physical care through its first partnership with Luna, which enables users to request physical care at their doorstep.
Steph
Company Specialist at Welcome to the Jungle
Insights
-34% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2021
$75m
SERIES C
Jun 2020
$27m
SERIES B
Total funding: $124.7m
Company benefits
- Pension plan
- Gym membership
- Mobile Plan
- Child Care subsidy
- Transportation Allowance
- Meal allowance
- A laptop of your choice (Mac or PC)
- Budget for peripherals
- An annual budget dedicated to personal development
- 24 days PTO, plus 4 days personal development days off
- Complimentary access to Kaia app
Company HQ
Gramercy Park, New York, NY
Leadership
Konstantin Mehl
(Co-CEO)Studied Science, Chemistry and Finance at Technische Universität München, and then attained a Dual Masters from Columbia. Founded foodora, a leading food delivery company, in 2013, acting as its CEO until 2015.
Manuel Thurner
(Co-CEO)Studied Computer Science at the Technical University of Munich. Has extensive experience in web development. Co-founded foodora in 2014, acting as its CTO.
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