CRM Manager, Funding Circle
2-3 days a week in office
Business finance that backs you and your business to succeed
Open for applications
Business finance that backs you and your business to succeed
1001+ employees
Open for applications
2-3 days a week in office
1001+ employees
Company mission
We back small businesses with the finance they need to succeed. At Funding Circle, we understand running a business is hard work so we provide a fast, hassle-free experience for businesses looking for finance - with SME experts based in the UK.
Role
Who you are
- A growth mindset, you’ll be driven, smart and able to think on your feet while we develop these products, this is a fast paced area of our business
- All-round email marketing channel know-how (3+ years) with a strong sense of how to deliver CRM or email campaigns ‘hands on’ via an ESP or customer engagement tool - knowledge of at least one platform (ESP or CDP) is essential and some knowledge of HTML is preferred
- An interest in SME business finance and the ability to connect with the products and thought patterns involved in the sector
- Ability to prioritise opportunities and develop effective CRM strategies to support our customers, there is significant opportunity and latitude for independence in this role
- Appreciative of creative, copy and an ability to create thoughtful customer messaging
- A solid understanding of the data requirements of a CRM campaign or automation
What the job involves
- We are looking for a CRM Manager to join our team
- We are responsible for our customer communications and marketing automation across the customer lifecycle
- We operate across a range of marketing channels but have a particular expertise in email, this role focuses on our high-growth FlexiPay and Cashback card propositions
- Leading the development and management of CRM campaigns, projects and communications to support our FlexiPay and Cashback card propositions. You are likely to be working to drive applications, support funnel conversion, gather insights on customer experience and other key insight, across the lifecycle
- Working with CRM stakeholders, analytic and data partners to define our audience segmentation approaches and contact strategies for both manual and automated campaigns
- Measuring results, proposing optimisations and making change happen - you will have scope to reform and improve our customer messaging approaches
- The opportunity to lead one of our products CRM processes and take ownership
- Proactively problem solving, identifying and confidently mitigating any risks or experience challenges that you uncover
- Lead and manage projects you propose from concept to full delivery - collaborating with others in the CRM and adjoining teams
- Identify, assess and prioritise CRM initiatives that help grow the product, delivering value for both the short- and long-term. These projects could be directly CRM-related (a new campaign, a new approach or segment) or in bordering disciplines, such as Customer Experience (how do we best collect data for and surface it to our Sales team)
- Communicate progress and results regularly with stakeholders across the business, acting as marketing champion for the products you are working on
Salary benchmarks
Our take
Funding Circle launched in 2010 and it was the perfect time in the market. After the financial crisis in 2008, financial institutions were hesitant to lend money. Loans to SMEs were at record lows.
This meant that Funding Circle's innovative platform - connecting investors and businesses directly - had immediate product-market fit and growth. Funding Circle remains incredibly focused on small businesses, and this set it apart from other lending platforms. The business has since expanded to the USA.
The company completed its IPO in September 2018 in a challenging economic environment in Europe and the USA. More recently, however, trading in the group’s core UK market has been helped by its participation in the government’s Coronavirus Business Interruption Loan Scheme – the company says it has been responsible for a quarter of CBILS loans by volume since it was accredited to join the scheme in April 2020.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
40% female employees
9% employee growth in 12 months
Company
Employee endorsements
Focus on employee wellbeing
"We've moved to a hybrid way of working at FC. We have lots of employee benefits, from lunch budgets (Just Eat), to retail discounts, gym/health..."
Funding (last 2 of 7 rounds)
Jan 2017
$100.5m
SERIES F
Apr 2015
$150m
SERIES E
Total funding: $372.9m
Company benefits
- Annual learning budget
- Private Health insurance covering pre-existing conditions
- 5% Matched Pension
- 25 days holiday (excl. bank holidays)
- Access to Wellhub (formally Gym Pass)
- Dental Insurance
- Just Eat for Business 2 days when in the office
Company values
- Think smart
- Obsess over the customer
- Make it happen
- Be open
- Stand together
- Live the adventure
Company HQ
City of London, London, UK
Articles
Leadership
Samir Desai
(Non Executive Director)Previously a Consultant at BCG and an Investment Executive at Olivant focused on financial services businesses. Awarded a CBE for services to financial services in 2015.
Lisa Jacobs
(CEO)Lisa is CEO of Funding Circle. She is responsible for driving the company’s strategy and overseeing Funding Circle's operations in the UK and US.
Andrew Mullinger
(Co-founder)Founded Funding Circle in 2009 until hiring his replacement in 2016.
James Meekings
(Co-Founder)Co-founded Funding Circle in 2009 and was UK MD up until to 2019. He now spends his time helping, and investing in, early stage companies.
Sam Hodges
(Co-Founder)Sam founded our US business and was US MD up until 2018.
Diversity, Equity & Inclusion at Funding Circle
Poonam Verma (Director of Talent Development, Culture & Belonging)
- It’s in our differences that we find our strengths!
- We celebrate and support the differences that make you, you. So we’re building a culture where difference is valued. We’re proud to be an equal opportunity workplace and affirmative action employer. We truly believe diversity makes us better. We particularly encourage applications from applicants from underrepresented backgrounds. We welcome applicants who may want to work flexibly
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