Software Engineer, Orb

• We're looking for a Software Engineer passionate about high customer impact to work across various product areas, interacting with many prospective and active customers and tackling complex billing challenges in a fast-paced environment
• Have 4 years of professional work experience with at least 1-2 years of experience in software engineering
• Interested in an engineering role with a heavy focus on customer impact and interaction
• Enthusiastic about working on a broad range of technical challenges across the stack
• Have exceptional communication and interpersonal abilities, capable of effectively explaining complex subjects to a wide range of external and internal stakeholders clearly and understandably
• Attention to detail in designing a product with deep customer empathy in visual UX, API design, and everything in between

Desirable

• We're focused on forging successful, long-term partnerships with our customers at Orb
• This includes building product features to unlock critical customer workflows and building operational tooling to scale our processes
• Work closely with customers to understand their needs and translate them into generalizable product features
• Interact with customers to gain insights into their workflows
• Collaborate closely with fellow engineers to deeply understand technical architectures and context, which will play a crucial role in driving the development of product features
• Have the ability to work effectively across the technical stack and product
• Build tooling to enable the sales and customer success motions, moving us away from highly manual tasks
• Work cross-functionally with sales, design, and product team members
• Identify trends in customer needs and build intuition around potential new product features