Staff Product Manager, BetterUp

• This is a role for someone who ships with urgency, treats AI as their primary tool, and wants ownership over outcomes — not just outputs
• 5+ years in product management or related roles, with demonstrated ownership of product outcomes — not just feature delivery
• Experience contributing to product-market fit — you've been close to the problem of figuring out why something isn't landing and have played a meaningful role in changing course. You understand the difference between shipping and solving
• Experience building products in B2B2C environments — you understand the dynamics of selling to enterprise buyers while building for the end-users those buyers serve
• Direct customer exposure in enterprise contexts — you've been in the room with buyers and users, not just reading summaries. You know how to turn those conversations into product hypotheses
• Domain expertise in organizational transformation, human transformation, talent intelligence, or related fields is a plus
• Relentless agency. You have an internal locus of control — when something isn't working, you own it and fix it rather than pointing to external factors or waiting for someone else to act. Humility to know what you don't know; relentlessness to figure it out anyway
• Strong executive communication skills — you can tell the story of your product, your bets, and your learnings clearly to stakeholders at all levels
• Developing product vision and strategic thinking. You have a point of view on where your product surface should go and can defend it with evidence, while staying open to updating that view as you learn
• Product taste. You have an instinct for what good looks like — in the product experience, in the positioning, in how your product shows up to users and buyers
• Strong customer-centric product development skills, with experience turning qualitative customer signal into testable hypotheses
• Effective cross-functional collaboration — you can align Engineering, Design, and go-to-market partners toward shared goals and hold the team accountable to outcomes
• AI-native fluency. You build working prototypes and functional demos using AI tools (Claude, Cursor, Replit, Figma Make) before engineering spends a sprint. You can modify prompts, adjust UI flows, and run data analyses without filing a ticket. This is your default operating method, not a novelty

Desirable

• You'll own a meaningful product surface within one of BetterUp's core product areas — driving execution, building customer relationships, and shipping work that moves metrics
• You'll operate as a builder-owner: someone who takes the product direction set by your Product Lead and turns it into reality through hands-on prototyping, direct customer engagement, and hypothesis-driven execution
• Translate the product area's vision into concrete execution plans and own delivery against them. You carry a clear point of view on where your product surface is headed and can articulate it to any stakeholder
• Spend significant time with customers — solution design sessions, product demos, and direct conversations with enterprise buyers and end-users. You build your own customer relationships and use that signal to shape what you build
• Prototype working demos with AI tools (Claude, Cursor, Replit, Figma Make) before engineering spends a sprint. Run hypothesis-driven experiments; kill what isn't working and redirect without drama
• Decide and move with imperfect information. You don't wait for alignment, permission, or consensus — you listen, synthesize, decide, and act. When you're wrong, you course-correct fast. You never stall
• Drive your cross-functional squad (Engineering, Design, Data) toward outcomes. Set the agenda, maintain productive tension with your engineering and design partners, and own the results. You will ensure science-backed practices in the experience working with BetterUp Labs, and deliver real outcomes aligned to our People Insights Consultants and Partner Value teams
• Connect your work to the broader product portfolio — leveraging shared platform capabilities and aligning with peer PMs to ensure your product surface enhances the value of the overall platform
• Define and track success metrics for your product surface, ensuring the work delivers measurable business value. Communicate progress and surface risks early
• You'll own a product surface inside a platform that enterprises are building their talent strategy on. Real ownership, real impact
• You'll work directly with customers — not behind layers of account management. If that's not appealing, this isn't the right role
• You'll operate with real autonomy. We're looking for people who want ownership and ambiguity, not clearer lanes and more consensus
• You'll build in an AI-native environment where prototyping with agents, compressing cycle times, and shipping fast are expected, not exceptional
• Our stakeholder complexity — members, coaches, enterprise buyers, alliances — is a feature for the right person: more surface area, more interesting problems, more leverage