Service Designer, Lloyds

• You’ll be highly motivated, proactive and driven to achieve individual and collective goals. You’ll be happy to roll your sleeves up and get involved, building outputs and creating an environment that encourages innovation and continuous improvement
• You’ll have strong relationship building skills, an innovative approach to problem solving and will be credible when dealing with senior audiences, having the confidence to provide a healthy challenge where appropriate
• You’ll be able to connect silo products to see the bigger picture, able to work with lab colleagues to gather information and happy to coach Design Thinking methods
• You’ll possess calmness and resilience when under pressure, and the ability to respond to emerging priorities. Additionally, you’ll have strong communication skills; will be effective in sharing ideas, issues, and implications to senior, technical and non - technical audiences
• You will ideally have experience in research and design thinking methods
• Experience working as a Service Designer

Desirable

• As a Service Designer, you’ll work within our CSO Design Team, operating across the whole of the Chief Security Office Platform
• You’ll be comfortable in the core aspects of service design, ideally having experience in design research as well
• You will be able to quickly understand complex products, cutting through the noise to help the Platform understand the critical things to consumer experience and security outcomes
• Work in a technically focused environment, connecting complex security policies and products to consumer needs
• Operate in short intervention cycles, helping teams to understand their products, explore the consumers’ needs and identify opportunities to enhance security services
• Plan and facilitate workshops to explore consumer needs, map journeys and identify points of friction or opportunity. You’ll need to be able to synthesise the outputs and presenting findings in a way that ensures key decisions are well informed
• Communicate with colleagues and stakeholders to tell the story of research, incorporating multiple perspectives and making the complex simple
• Naturally collaborate closely with other designers, product owners and engineers

• Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
• A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
• A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
• Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
• Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
• Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
• Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
• Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
• Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.

Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.