Service Designer, Lloyds
12-Month Fixed-Term Contract
£68.2-75.8k
+An annual performance-related bonus
2-3 days a week in office
Retail and commercial bank
Open for applications
Retail and commercial bank
1001+ employees
Open for applications
£68.2-75.8k
+An annual performance-related bonus
2-3 days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- You’ll be highly motivated, proactive and driven to achieve individual and collective goals. You’ll be happy to roll your sleeves up and get involved, building outputs and creating an environment that encourages innovation and continuous improvement
- You’ll have strong relationship building skills, an innovative approach to problem solving and will be credible when dealing with senior audiences, having the confidence to provide a healthy challenge where appropriate
- You’ll be able to connect silo products to see the bigger picture, able to work with lab colleagues to gather information and happy to coach Design Thinking methods
- You’ll possess calmness and resilience when under pressure, and the ability to respond to emerging priorities. Additionally, you’ll have strong communication skills; will be effective in sharing ideas, issues, and implications to senior, technical and non - technical audiences
- You will ideally have experience in research and design thinking methods
- Experience working as a Service Designer
Desirable
- Applied Design Thinking / Service Design in non-customer facing environments
- Ideally you would have undertaken consumer research, facilitated group sessions and worked with other design disciplines to create and test prototypes
What the job involves
- As a Service Designer, you’ll work within our CSO Design Team, operating across the whole of the Chief Security Office Platform
- You’ll be comfortable in the core aspects of service design, ideally having experience in design research as well
- You will be able to quickly understand complex products, cutting through the noise to help the Platform understand the critical things to consumer experience and security outcomes
- Work in a technically focused environment, connecting complex security policies and products to consumer needs
- Operate in short intervention cycles, helping teams to understand their products, explore the consumers’ needs and identify opportunities to enhance security services
- Plan and facilitate workshops to explore consumer needs, map journeys and identify points of friction or opportunity. You’ll need to be able to synthesise the outputs and presenting findings in a way that ensures key decisions are well informed
- Communicate with colleagues and stakeholders to tell the story of research, incorporating multiple perspectives and making the complex simple
- Naturally collaborate closely with other designers, product owners and engineers
Salary benchmarks
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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