Customer Support Specialist, Recruitee
German Speaker
Recruitment management platform
Job no longer available
Recruitment management platform
1-20 employees
Job no longer available
1-20 employees
Company mission
To empower teams with the best tech tools to hire better together.
Role
Who you are
- We speak in English at work, so it's important that you have a good level of English language and native level German
- Successful team members are fast learners, team players and are obsessed with giving our customers the best customer service possible with prompt replies and solutions that work
- ~1 year of experience in a customer care/client-facing role
- Fluent German & excellent English language skills
- You will be working closely with our technical team, so possessing strong technical skills is highly advantageous
- Strong interpersonal skills and a passion for consistently providing a great customer experience
- Experience in troubleshooting tech issues and replying with information in an understandable way to customers
- A customer-centric approach: you turn towards customers with empathy and are understanding of their problems
- A team player & collaborative attitude: you put the team's success before your own interest and you like working on projects with various departments
- A curiosity-driven mindset: you are keen to learn and understand more about the teams, products, and customers
- Great listening skills: you can turn customers' feedback into product improvement suggestions
- Adaptability: you are open to learning new things and are comfortable being in an environment where a lot of experimenting takes place
- Eagerness to develop: you're receptive to constructive feedback and you are keen to advance your skills
What the job involves
- As a Support Specialist, you will be responsible for helping our German & English-speaking customers understand the Talent Management Suite, that enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place, by answering questions and solving problems as they arise
- Our support team plays a vital role in our organization's success as the support agents are constantly in touch with our beloved customers
- We take pride in our CSAT (customer satisfaction score) score of 97% which is a good indicator of how big of an impact you can have as a Support Specialist
- The first 3 months you will spend focusing on learning everything there is to know about Tellent: understand the products, our processes, the teams, the customers, and more. You will be working closely together with the other team members and have answered your first customer questions and solved a few problems
- After 3 months, you will have taken responsibility for the care of our German & ROW customers, taken further steps in understanding inbound support requests, and started to learn even more about the software
- After 1 year, you will know the Talent Management Suite inside out, you’ll be the real product advocate and nurture our users with efficient resolutions to their inquiries
- Provide friendly, precise 1st line support via our ticketing system (we use Intercom) in form of chats, email and phone support
- Be responsible for the care of our German & English speaking customers, resolving issues, answering questions, and listening to their feedback
- Know Tellent inside out; you’ll know the product better than anybody and serve as the voice of the customer; they will also be the internal product referent and work closely with other customer-facing departments (sales, customer success)
- Work on side projects (Help Center, Internal Knowledge Base) to develop yourself, the support team, and the whole company
- Automatically gain a seat on the product team, providing feedback to ultimately make us the best software around!
Our take
On a mission to make hiring easy, fun, and accessible, Recruitee, now part of Tellent, offers a cloud-based recruitment management system to assist internal HR teams of all sizes. The hiring tool centralises four products onto one platform: employer branding, job promoting, talent sourcing, and applicant tracking.
Recruitee recently combined with Sympa, which offers customisable core HR solutions in the Nordics, hoping that, together, they can provide their individual customers with premium digital HR solution offerings. Through constant evolution, Recruitee’s founders are working towards a goal to create a business valued at over €1 billion in the coming years to achieve Unicorn status.
The tech startup has cut its ties with venture capitalists and is instead self-funded, which it deems to offer more space to focus on product, building a sustainable team, and enabling the agency to make decisions about the company’s direction, paving a unique path for itself.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Sep 2015
$0.2m
SEED
Total funding: $0.2m
Company benefits
- Hybrid work: You decide if and when you want to come to one of our offices.
- Flexible hours: Our employees can choose which working hours are the best for them
- Training budget: Up to €1500 per year for your personal development. You will keep your skills sharp
- Well-being support: Direct, free, and easy access to professional mental health support (provided by OpenUp)
- Equipment: We offer everyone a MacBook, a screen and Apple accessories
- Fitness subscription: We offer everyone a sports card that is acceptable in many fitness facilities.
- Work from anywhere: Take your laptop and work from anywhere (for up to 4 weeks/year)
Company HQ
Negen Straatjes, Amsterdam, Netherlands
Leadership
Perry Oostdam
(Co-Founder)Previously co-founded GeoRun and Quality Technology.
Salary benchmarks
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