Senior Customer Marketing Manager, LogicMonitor
Product Marketing
$125-174.7k
More information about location
Office located in San Jacinto Center, Austin
Hybrid observability powered by AI
Job no longer available
Hybrid observability powered by AI
1001+ employees
Job no longer available
$125-174.7k
More information about location
Office located in San Jacinto Center, Austin
1001+ employees
Company mission
To expand what’s possible for businesses by advancing their technology.
Role
Who you are
- This role is ideal for someone who thrives in a fast-paced, cross-functional environment, and is passionate about building authentic, scalable relationships with customers
- If you’re a strategic doer with a strong grasp of customer reference and advocacy programs, this is your opportunity to make your mark and elevate customer voices at LogicMonitor
- Bachelor’s degree required
- 8+ years of marketing experience, with a focus on customer marketing programs and events
- Team management experience
- Positive attitude and a strong passion for serving and understanding customer needs
- Proven ability to build relationships across Customer Success, Community, Enablement, Sales, Corporate Communications, Demand Generation, Creative Services, and Product Marketing teams
- Familiarity with marketing and sales automation tools
- Strong project management skills, with attention to detail and a drive to meet or exceed deadlines
- Self-motivated, innovative, collaborative, creative, and analytical
What the job involves
- LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences
- LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation
- Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references
- In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider
- LogicMonitor also boasts high employee satisfaction
- We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
- We are seeking a Senior Customer Marketing Manager to champion our customer-obsessed culture by infusing the voice of the customer across every stage of the lifecycle
- In this high-impact role, you’ll lead programs that drive adoption, retention, loyalty, growth, and community engagement—while partnering closely with Customer Success, Sales, Enablement, Community, Product Marketing, and the broader Marketing team
- You will own our customer advocacy program (Inner Circle), manage our customer stories strategy, and scale engagement through a thriving advocacy community
- Evolve LogicMonitor’s global advocacy program, Inner Circle, into an enterprise-class initiative by scaling platform operations to support global growth
- Advise and manage backend platform functions in partnership with Salesforce and Influitive admin teams to ensure operational efficiency
- Lead and manage both the internal and external advocacy experience, delivering a seamless and engaging journey for customers
- Oversee the Customer Stories & References program, delivering impactful experiences that provide value to customers and amplify LogicMonitor’s brand
- Collaborate with Community, Customer Success, and Sales teams to build a consistent pipeline of customers for reference activities and content creation
- Bring customer stories to life through creative execution, integrating final assets into web, digital, and brand experiences that showcase LogicMonitor’s innovation
- Partner with Growth Marketing and Product Marketing teams to develop end-to-end, multi-channel customer campaigns that drive ARR growth through adoption and expansion
- Create and execute lifecycle messaging strategies that expand LogicMonitor’s footprint within existing accounts
- Identify opportunities to engage customers at key moments in their journey to improve NPS, reduce churn, and increase overall sentiment
- Execute high-impact marketing programs that support adoption, retention, pipeline acceleration, and account expansion
- Measure program effectiveness, report on key metrics, and continuously optimize customer marketing efforts to align with industry best practices
- Collaborate with team members to develop and manage executive-level programs that foster relationships with CIOs and support strategic content initiatives
- Communicate program progress, key results, and budget updates with cross-functional stakeholders and executive leadership
Application process
- Anticipated Application Close Date: 07/21/2025
Our take
As businesses shift from reactive to proactive monitoring, there is a need for tools which empower them to make predictions and solve problems before they start. This is what LogicMonitor supplies, through an observability platform for hybrid environments.
The company's extensive product suite encompasses monitoring of all sorts, including but not limited to network, virtual machine, database, container and SaaS. Each service supplies real-time insights and automated monitoring, with agentless architecture.
LogicMonitor is held in high regard by the industry, evidenced by its being named in the Visionary quadrant of the Gartner Magic Quadrant 2024. It has also seen significant funding which will support further development and growth for the business.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Nov 2024
$400m
GROWTH EQUITY VC
Jun 2016
$130m
GROWTH EQUITY VC
Total funding: $543m
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Board Member at Rapid7 and Founding LP at Operator Collective. Was also a Board Member at Poema Global, and CCO, VP and Global Head of Customer Success at Slack.
Salary benchmarks
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