IT Support, Ataccama

Salary not provided

+ Long-Term Incentive Program

Python

macOS

Bash

Azure

Windows

Powershell

JIRA

Slack

Active Directory

Notion

Google Workspace

Junior and Mid level

Toronto

AI-driven data platform for enterprises

Posted today

AI-driven data platform for enterprises

201-500 employees

B2BArtificial IntelligenceEnterpriseComplianceSaaSData IntegrationAutomation

Posted today

Salary not provided

+ Long-Term Incentive Program

Python

macOS

Bash

Azure

Windows

Powershell

JIRA

Slack

Active Directory

Notion

Google Workspace

Junior and Mid level

Toronto

201-500 employees

B2BArtificial IntelligenceEnterpriseComplianceSaaSData IntegrationAutomation

Company mission

To enable business and data teams to innovate with unprecedented speed while automatically maintaining the security and governance of their data.

Job

Company

Role

Who you are

1+ years of experience in IT support, helpdesk, or a similar role
Experience with Azure Active Directory, Google Workspace, and Slack administration
Familiarity with Jira ServiceDesk and Notion (or willingness to learn)
Strong troubleshooting skills for Windows, macOS, and enterprise applications
Basic understanding of networking (VPN, Wi-Fi, IP configurations, DNS, firewalls)
Service-oriented mindset with strong communication skills
Ability to multitask and prioritize in a fast-paced environment
A curious and proactive attitude—if you don’t know something, you’re eager to learn!

Desirable

Experience managing IT tickets in Jira ServiceDesk
Basic scripting knowledge (PowerShell, Bash, Python)
Familiarity with automation and IT asset management tools
IT certifications (CompTIA A+, ITIL, Microsoft 365, or Google Workspace)

What the job involves

Join us at Ataccama as an IT Support, where you will play a key role in maintaining and enhancing our IT infrastructure
Be the first point of contact for internal IT support via ServiceDesk and Slack
Troubleshoot and resolve issues with laptops, desktops, software, and networking
Support Azure Active Directory (user accounts, permissions, group policies)
Assist employees with Slack, Jira ServiceDesk, Google Workspace, Notion, and Office 365
Support VPN, Wi-Fi, security protocols, and IT access management
Onboard new employees by setting up laptops, accounts, and tool access
Document troubleshooting steps and best practices in an internal knowledge base
Work with L2/L3 IT teams to escalate complex issues when needed
Proactively monitor IT systems and suggest improvements for efficiency

Our take

Business data is invaluable in the process of optimizing the operations of a large enterprise, but managing the data can be a convoluted process. Data managers must source, organize, and take actionable insights from CRM data, financial information, and analytics, all whilst ensuring that the data is appropriately classified to maintain compliance.

Ataccama provides an all-in-one data management platform for enterprises, leveraging AI to automate the processes of data classification, QA, accessibility, and compliance. The platform is designed to work modularly to suit different data stacks and is suitable for cloud, on-prem, and hybrid hardware stacks.

Whilst the company certainly faces competition from other enterprise data management platforms, Ataccama has taken a unique angle by ensuring that its cutting-edge solutions are adaptable for any data and hardware stack. Through this hybrid approach, the company aims to bring the benefits of AI-driven data management and compliance, without the client having to adjust their operations. The company has considerable growth potential as it further invests in product optimization and expanding integrations.

Steph

Company Specialist at Welcome to the Jungle

Insights

7% employee growth in 12 months

Glassdoor (4.4)

Company

Funding (2 rounds)

Jun 2022

$150m

GROWTH EQUITY VC

Jan 2010

$2m

SEED

Total funding: $152m

Company benefits

5 sick days, 2 personal days for each calendar year in addition to your vacation days.
Flexible working hours & hybrid work setup
Employee Stock Options Program
"Bring Your Friend" referral program reward when a new teammate you recommend finishes their probation period
Annual package for mental health support
Corporate discounts on travel, fitness, attractions, and shopping
Health, vision, and dental benefits
Conference tickets to the best industry events of the year
Online courses & company access to Udemy to hone your skills
Company laptop (Dell, MacBook)
Monitor, mouse, headphones for your home office
Company mobile phone
Receive gifts including the latest Ataccama merchandise, T-shirts, limited edition hoodies, and more surprises!
Join events like our themed New Year’s parties and summer all-staffs. Though mostly online for now, we’re excited to meet in person when it’s safe!
Fuel up! Our kitchens are stocked with fresh fruit and juice, teas, and the best coffee in town

Company HQ

Yonge-Bay Corridor, Toronto, ON

Leadership

Michal Klaus

(Strategic Board Advisor & Co-Founder)

Experience as Managing Director of Integia. Was also Director of Master Data Management Competency Center of Adastra.

Jan Cervinka

(Co-Founder)

Experience as CEO of Speedware Czech from 1994 to 1999. CEO of Adastra Group.

Jan Mrazek

(Co-Founder)

Experience as Senior Manager of Business Intelligence Solutions for BMO Financial Group. Co-founder and President of Adastra Group.

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