Provider Services Analyst, Employer Direct Healthcare

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear
• You thrive in a Team Environment. Collaboration is key in innovation and creating change
• 4+ years of experience in a data analyst or claims analyst role
• Excellent analytical and presentation skills: demonstrated experience turning data into actionable insights and telling a story with data
• A curious and experimentation-forward mindset
• Experience in Microsoft Excel, SQL, R and Python
• Experience with PowerBI, Tableau, or similar data visualization tooling
• Experience querying data warehouses, preferably Snowflake or Databricks
• Bachelor’s degree

Desirable

• As the Provider Claims Analyst, you will be the Subject Matter Expert for all Provider Services data
• You will increase the accuracy and timeliness of our Provider Services payment processing by analyzing and mining data for opportunities we can exploit with improved processes and technology
• You will investigate our top-to-bottom Provider engagement funnel in highly sophisticated ways; uncover the root cause of the results; and propose ideas to improve provider satisfaction, quantifying the impact of each proposal
• Build and analyze the top-to-bottom provider funnel, including establishing the specific measurement techniques and KPIs
• Use SQL, Excel, Python and other tools as required to mine operational data and monitor performance
• Derive insights by regularly diagnosing the root cause of data quality gaps, and present improvement recommendations to Operations leadership on a quarterly basis
• Build and maintain on-going reporting and dashboards to monitor and share Provider Services data quality health