Implementation Coordinator, Modern Campus

• 1-3 years’ experience of working as a Business Analyst or Project Coordinator, ideally on software implementation projects for a B2B environment
• Ability to effectively multi-task, prioritize, reprioritize and think quickly on their feet
• Experience developing and maintaining strong client and stakeholder relationships
• Must be an independent, self-motivated, and high energy individual who will take charge and exercise their problem-solving skills
• Customer Obsession: Strong desire and passion for proactively delivering world class solutions for client
• “Roll up the sleeves” mentality – proactively identifying areas of need for customers and filling those gaps to ensure project success
• Excellent communication skills, both verbal & written
• Attention to details and deadlines; ability to manage multiple priorities
• Collaboration and Teamwork skills: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• University or College Degree (Computer Science or Project Management preferred but not critical)
• Good knowledge of Microsoft Office
• Demonstrated an aptitude for project management.

Desirable

• We are looking for a Implementation Coordinator who will support our consultants as they guide and assist clients with the planning, design, build, training & implementation of CEWDe software
• Provide support to consultants across a portfolio of projects during all phases of our client implementations of the Destiny One software including project initiation, implementation, training, user acceptance testing and go live planning
• Independently lead low complexity, rapid implementation projects once sufficient product and implementation process knowledge has been acquired
• Provide project support to the consultant team across a portfolio of projects
• Support the set-up and initiation of new client projects
• Be responsible for maintaining an in-depth understanding of Destiny One features, functionality and implementation processes
• Prepare and deliver customized product training to customer stakeholders, executing and leading train-the-trainer sessions
• Triaging issues and provide first level customer support, identifying use cases or change requests where a consultant is required
• Coordinate activities and work with cross-functional teams such as development, dev-ops, and sales
• Own the creation of weekly client project status reports and monthly steering committee meetings, providing support on the respective calls
• Your project management tasks will include providing (or supporting the creation of) status reports (both internal and client facing), updating the project plan, and timely reporting on key project metrics
• Play a role in reviewing, updating and improving our internal documentation, client-facing materials and project delivery methods
• Provide hands-on support for project onboarding tasks including data entry (including data migration activities) where required
• Provide support to VP & Director for monthly and quarterly metrics/KPIs reporting, billing process