Senior Customer Success Manager, Parloa
+ Equity
Conversational AI platform
Open for applications
Conversational AI platform
201-500 employees
Open for applications
+ Equity
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within a B2B SaaS scale-up
- Strong project management skills with a passion for meeting milestones and effective stakeholder management
- An innate ability to build lasting relationships with diverse stakeholders
- Excellent communication and presentation skills in both German and English
- Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment
- A keen interest in customer communication, AI, chatbots, and digital voice assistants. Practical experience with AI projects is a plus
- An "own it" mentality, with the drive to take ownership of tasks from start to finish
What the job involves
- Be the dedicated point of contact for our customers, building and nurturing relationships
- Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth
- Ensure customers continuously create value by utilizing Parloa
- Provide expert guidance and steering during implementations
- Collaborate with the team to drive customer success, and take a hands-on approach where necessary
Application process
- Recruiter video call
- Meet your manager
- Challenge Task & Expert interview
- Meet the team
- Meet one of our Executives
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$64.9m
SERIES B
Mar 2023
$21.1m
SERIES A
Total funding: $90.2m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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