Escalation Engineer, Axonius
Performance
$122-135k
More information about location
Cybersecurity asset management platform
Job no longer available
Cybersecurity asset management platform
501-1000 employees
Job no longer available
$122-135k
More information about location
501-1000 employees
Company mission
To give customers a comprehensive and always up-to-date asset inventory.
Role
Who you are
- 5+ years of senior-level experience in a customer-facing role supporting enterprise software
- 5+ years of professional experience working with Linux
- 2+ years of professional experience working with MongoDB with proven knowledge of internals and in-depth performance troubleshooting and remediation
- Experience with monitoring and related technologies (Grafana, Prometheus, APM) strongly preferred
- Experience working with Redis and Celery is preferred
- 2+ years of programming experience (structured and OO) with one or more high level languages, such as Python, Java, C/C++, Ruby, and JavaScript
- A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
What the job involves
- As we expand our customer deployments, we are currently seeking experienced engineers to deliver insights from massive scale data in real time
- Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction
- In this role, you will serve as an escalation point within our organization, providing rapid response to emerging issues
- Escalation Engineers are first responders who handle emergent issues proactively where possible and reactively where necessary, joining critical customer calls on-demand to quickly diagnose and resolve urgent issues
- In this role, you will be responsible for building and maintaining our proactive alerting, and for troubleshooting and resolving performance issues at the platform level
- Run the production environment by monitoring availability and building a holistic view of system health
- Build infrastructure and systems for monitoring and analyzing complex issues
- Improve reliability, quality, and time-to-market of our suite of software solutions
- Provide primary operational support and engineering for multiple large distributed software applications
- Rapid triage, analysis, and response of complex system and/or software related issues including outages, performance issues, and business blockers
- Triage information from multiple sources to spot and respond to trending issues and wide events
- Immediately join calls with customer IT teams, and provide solutions to and analysis of high-urgency issues relating to system and/or software
- Use proactive tools to respond to and resolve priority issues
- Evaluate performance issues and make resource adjustments to customer environments
- Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
- Provide performance training and updates to relevant teams
- Occasionally cover Outages outside normal working hours including participation in a rotational weekend coverage schedule
Our take
Axonius solves the unglamorous yet critical problem of poor cyber hygiene, helping security teams that struggle to fully understand their assets, and whether these assets are secure and adhere to security policies. Its cybersecurity platform helps companies track and manage every device that accesses networked services.
The company was founded by a team of veterans of an elite intelligence unit of the Israeli Defense Force. Since launching, it has attracted some impressive customers including the New York Times, Schneider Electric, and AppsFlyer. The company stands out in a crowded market of cybersecurity tools by integrating with hundreds of different platforms, enabling CIOs to keep track of all their network assets.
Axonius is a company with unicorn status and has raised almost $600 million in funding so far. Its 2024 round was invested in acquiring startups and funding its work with channel partners.
Steph
Company Specialist at Welcome to the Jungle
Insights
142% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2024
$200m
SERIES E
Mar 2022
$200m
SERIES E
Total funding: $595m
Company benefits
- Competitive compensation
- 100% coverage of your healthcare premium
- Flexible work environment
- Paid parental leave
- Annual all-company retreats
- We offer all this… and more
Company HQ
Rose Hill, New York, NY
Leadership
Dean Sysman
(CEO & Co-Founder)They worked as a team leader for the Israel Defence Force. They have a passion for startups and act as an investor in a list of cyber tech companies and sits on the board of Forbes Technology Council.
Ofri Shur
(CTO & Co-Founder)They also worked for the Israel Defence Force before moving into cyber security at Kay Hut.
Avidor Bartov
(CPO & Co-Founder)They also worked for the Israel Defence Force prior to co-founding Axonius. They act as an insider to YL ventures supporting Israeli entrepreneurs.
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