Partner Success Associate Principal, Remix
Platform for planning public transit and urban development
Job no longer available
Platform for planning public transit and urban development
21-100 employees
Job no longer available
21-100 employees
Company mission
Remix's mission is to empower cities to play a vital part in the design of their transportation future.
Role
Who you are
- 1+ years of relevant work experience in a client facing role; Customer Success/Account Management/Consulting experience in a software/SaaS environment preferred or 1+ years of relevant work in the transit or transportation industry as an engineer or planner
- Organized and independent; you’re both an individual contributor and a team player: people love working with you and for you
- You are a strong presenter and are energized by spending the day speaking and listening to others and teaching technical content, to large and small groups
- You have a Bachelor’s Degree
Desirable
- Transportation Experience, either in public sector or consulting
- Teaching experience at any level
- Strong communication skills, either with diverse sets of stakeholders or in presentation formats
What the job involves
- Be our primary point of contact for a portion of the Remix customer community
- Continually teach, advise, and challenge our customers to ensure their success
- Work closely with our renewals manager to win customer renewals
- Ensure our product roadmap aligns with the needs of the transit industry
- Support other aspects of the customer experience such as training content, newsletter, and on-site events
- You’ll execute our success strategy with new and existing customers, and scale our team to accommodate a growing base of Remix users
Our take
In order to scale transit services within a city, disruptive changes to existing routes must be made. This can be difficult to visualize, and therefore extensive planning must be put into even the most simple changes of a bus route or the creation of a new tramline.
Remix provides a digital dashboard that provides visual insights into how transit and road changes will affect transport systems within an urban environment. The aim of this is to allow cities to increase the rate at which they can plan and scale public infrastructure, instantly gaining a macro insight into the domino effect a transit change will have. In addition to this, the service also integrates insights into transit trends, ridesharing, and dockless e-scooters into the equation.
The company presents a unique opportunity for city planners to gain a unified view of city transportation and how things can be changed to make transport more efficient. Remix is currently working with a range of transit markets across various cities including London, New York, and Honolulu.
Steph
Company Specialist at Welcome to the Jungle
Insights
-40% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2019
$15m
May 2017
$11.6m
Total funding: $28.6m
Company benefits
- 401k plan
- Vision and dental insurance
- Company stock options
- 20 days PTO (per year) + holidays
- Professional development stipend
- Work from home opportunities
- Health insurance
Company HQ
SoMa, San Francisco, CA
Leadership
Tiffany Chu
(CEO)Tiffany studied Architecture at MIT before working as a Dwell Contributing Writer, and a Designer at Continuum, MIT Media Lab, and Zipcar. They co-founded Remix in December 2014, serving as SVP of Remix after its acquisition by Via.
Dan Getelman
(CTO)After a degree at the University of Pennsylvania, Daniel co-founded Lore, serving there as CTO for almost 3 years. They co-founded Remix in 2014, serving as CTO.
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