Member Advocate, Chapter
$25 / hour
Medicare advisory
Job no longer available
Medicare advisory
101-200 employees
Job no longer available
$25 / hour
101-200 employees
Company mission
To increase transparency and help seniors navigate the complex and murky ecosystem of Medicare choices.
Role
Who you are
- You have 2+ years experience in a Care Navigation working in Medicare/Medicaid
- You have at least one year of previous Medicare experience
- You're driven, self-motivated, and take ownership of your work
- You have outstanding collaboration and interpersonal skills, with exceptional verbal and written communication
- You're highly motivated to succeed and have a strong sense of accountability for your goals
- You're a resilient self-starter who thrives in a fast-paced environment
- Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
- Flexibility to shift schedule and work overtime as needed by the business unit
What the job involves
- We’re looking for a Member Advocate with an infectious personality, a desire to engage in meaningful conversations, who’s a critical thinker - to help us provide an exceptional navigation experience for our members
- Impact lives daily by guiding older Americans through their Medicare journey in what should be the best chapter of their lives - their retirement
- Research and problem-solve to determine appropriate solutions for our members, think proactively, and set follow-ups as needed to ensure contact resolution
- Operate with understanding - listen, guide, teach, and empathize with members to offer concierge-level service across a variety of needs, from understanding and activating their benefits, or helping them resolve stressful claims issues
- Collaborate closely with our Medicare Advisory team to ensure a seamless transition from becoming a new Chapter Medicare policy holder to a long-term member
- Be the voice of our members - work with the team to recognize patterns of member inquiries so that we can document, and resolve underlying issues
- Keep our members happy - help our members renew their Medicare coverage with chapter year over year
- Operate with a willingness to learn - we share feedback, we get feedback, and we operate in a culture of being open-minded to grow
Our take
By 2030, over 20 percent of Americans will be older than 65, the age at which most people become eligible for Medicare. Medicare coverage is too important to get wrong: signing up too late can result in lifetime penalties. Furthermore, plans have such significant differences in benefits and premiums that it’s critical to research every option. Yet, previously those navigating Medicare faced two bad options: work with a traditional broker (incentivised by commission rather than their clients' best interest), or try to navigate the maze alone.
Chapter is a Medicare advisory firm which set out to change this. Their platform integrates the data on all Medicare plans and allows its advisers to make the most informed recommendations. Its compensation model sets the company apart from traditional brokers as what advisers make does not depend on specific plan recommendations. This ensures the work being done is genuine and ethical.
With considerable funding at its back, the company plans to expand its team and further develop its product, whilst establishing itself as a strong voice in the fight to make Medicare easier, safer, and better for seniors.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$75m
SERIES D
May 2024
$50m
SERIES C
Total funding: $201m
Company benefits
- Health Benefits
- Dental Benefits
- Vision Benefits
- Commuter FSA
- Parental Leave
- Health & Wellness Stipend
- Home Office Stipend
- Dog Friendly Office
- Company Events
Company HQ
Union Square, New York, NY
Leadership
Cobi Gantz
(CEO)Co-founded Dorm Room Diplomacy in 2009 and remained with the company until 2020.
Corey Metzman
(COO)VP of Business Development and Partnerships at Latch between 2018-2020.
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