Product Manager, Telnyx
Infrastructure
Cloud-based digital communication platform provider
Job no longer available
Cloud-based digital communication platform provider
201-500 employees
Job no longer available
201-500 employees
Company mission
To make universal communications possible for businesses through its cloud-based VoIP services.
Role
Who you are
- A technical background through past experience or your degree/s and/or credentials
- Demonstrated ability to discover context when little is given or provided
- Demonstrated ability to break down a large problem and optimize solutions around incremental delivery
- Demonstrated ability to work with limited resources, juggle multiple projects, and switch priorities when the business requires
- Demonstrated ability to deal with crisis and incidents
- Demonstrated ability to navigate a relatively flat organization and interface with users, engineers, internal stakeholders, and executives
What the job involves
- The Infrastructure & Network team, aka the Platform Team, within the Technology department manages critical infrastructure technology for Telnyx
- They're responsible for the design, operations, and support of a wide range of technologies, including data center engineering and operations, data management including backup and archive, support of large computers, storage systems and core server infrastructure, and all related technical support
- Develop and manage roadmaps that support infrastructure and network growth, focusing on self-service capabilities for internal teams
- Lead the adoption of key technologies such as Kubernetes, Service Mesh, Monitoring, and Tracing across engineering squads
- Coordinate support for enterprise server infrastructure, storage, compute systems, cloud backend services, systems monitoring, and disaster recovery
- Act as a driver for identifying significant opportunities in infrastructure development, including expanding into new markets and scaling for enterprise demands
- Actively participate in resolving critical outages, conducting post-mortems, and implementing improvements to prevent future incidents
- Set both short- and long-term strategic directions for infrastructure teams, with a focus on delivering incremental, user-focused solutions
- Work closely with developers and engineers to ensure the infrastructure is user-friendly, reliable, and scalable, enabling seamless self-service
- Use JIRA extensively for tracking tasks, managing workflows, and fostering transparent collaboration, primarily leveraging Kanban (or agile as needed)
- Lead and mentor teams implementing infrastructure tools like Terraform, Ansible, and Kubernetes
Our take
The telecommunications landscape is changing rapidly, as more companies migrate from traditional telephone communication to digital conferencing platforms and instant messaging. However, existing digital communication platforms usually come with connection issues, and combating this through bespoke solutions comes with employing expensive software engineers.
Telnyx develops cloud-based Voice over Internet Protocol (VoIP) services for enterprises in the form of APIs, providing tools for the rapid development of bespoke applications for SMS and MMS messaging, WhatsApp communication, voice calls, IoT communications and verification, and elastic SIP trunking. The company claims that it ensures high speeds, reduced latency, and flawless connections through its tier-1 interconnections with major global internet hubs.
Whilst many other startups are providing VoIP solutions, Telnyx has taken a unique approach by developing APIs that allow enterprises to design their own next-gen digital communication service. This is complemented by the company’s tier-1 interconnects, detailed API documentation, and integrated dashboard, ultimately providing an end-to-end solution for cutting-edge wireless communications.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-28% employee growth in 12 months
Company
Funding (1 round)
Sep 2014
$1m
SEED
Total funding: $1m
Company benefits
- Flexible, global team: Reaching our full potential means hiring people from all walks of life. Telnyx allows employees to work from home, and we offer in-person options for team members in Amsterdam, Chicago, Dublin and Warsaw
- Modern life, modern accommodations: Working in the business of innovation means offering support to our team to help them stay innovative. Telnyx offers unlimited personal time off to help employees recharge
- Benefits based on location: With team members across the globe, Telnyx offers competitive perks and benefits based on location. Employees in Ireland, the UK, and the US are eligible for healthcare benefits, and US employees also have access to 401(k) matching
Company HQ
River North, Chicago, IL
Leadership
David Casem
(Co-Founder & CEO)Co-founded Telnyx as CEO in 2009 and has served as the CEO since.
Ian Reither
(COO)Previously spent 3 years at Trexin Consulting as a Principal Consultant before joining Telnyx as COO in 2014.
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