Product Manager, Telnyx
Infrastructure
Full-stack platform for real-time conversational AI
Job no longer available
Full-stack platform for real-time conversational AI
201-500 employees
Job no longer available
201-500 employees
Company mission
To solve real-world problems, modernize the antiquated and automate the manual.
Role
Who you are
- A technical background through past experience or your degree/s and/or credentials
- Demonstrated ability to discover context when little is given or provided
- Demonstrated ability to break down a large problem and optimize solutions around incremental delivery
- Demonstrated ability to work with limited resources, juggle multiple projects, and switch priorities when the business requires
- Demonstrated ability to deal with crisis and incidents
- Demonstrated ability to navigate a relatively flat organization and interface with users, engineers, internal stakeholders, and executives
What the job involves
- The Infrastructure & Network team, aka the Platform Team, within the Technology department manages critical infrastructure technology for Telnyx
- They're responsible for the design, operations, and support of a wide range of technologies, including data center engineering and operations, data management including backup and archive, support of large computers, storage systems and core server infrastructure, and all related technical support
- Develop and manage roadmaps that support infrastructure and network growth, focusing on self-service capabilities for internal teams
- Lead the adoption of key technologies such as Kubernetes, Service Mesh, Monitoring, and Tracing across engineering squads
- Coordinate support for enterprise server infrastructure, storage, compute systems, cloud backend services, systems monitoring, and disaster recovery
- Act as a driver for identifying significant opportunities in infrastructure development, including expanding into new markets and scaling for enterprise demands
- Actively participate in resolving critical outages, conducting post-mortems, and implementing improvements to prevent future incidents
- Set both short- and long-term strategic directions for infrastructure teams, with a focus on delivering incremental, user-focused solutions
- Work closely with developers and engineers to ensure the infrastructure is user-friendly, reliable, and scalable, enabling seamless self-service
- Use JIRA extensively for tracking tasks, managing workflows, and fostering transparent collaboration, primarily leveraging Kanban (or agile as needed)
- Lead and mentor teams implementing infrastructure tools like Terraform, Ansible, and Kubernetes
Our take
As businesses increasingly look to integrate AI into customer interactions, one major challenge has emerged: the underlying infrastructure isn't build for real-time performance. Many companies rely on a patchwork of providers for voice, messaging, and AI, which can introduce delays, complexity and reliability issues. This becomes especially problematic for use cases like voice assistants or automated calls, where even slight latency can disrupt the experience.
Telnyx offers a full-stack platform that combines telephony, networking and AI infrastructure into a single system. In simple terms, it gives businesses everything they need to build and run real-time, AI-powered voice applications without stitching together multiple vendors. Its platform supports things like AI voice agents, programmable calls and messaging, all designed to work quickly and reliably across global networks.
The company now serves over 14,000 customers, processes millions of API requests daily and operates infrastructure across more than 60 countries. Recent recognition from Frost & Sullivan and partnerships likes it deal with Telarus point to growing enterprise adoption too. And as more businesses move toward AI-driven communications, Telnyx is positioning itself as the underlying infrastructure layer that makes those experiences fast and dependable.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-28% employee growth in 12 months
Company
Funding (1 round)
Sep 2014
$1m
SEED
Total funding: $1m
Company benefits
- Flexible, global team: Reaching our full potential means hiring people from all walks of life. Telnyx allows employees to work from home, and we offer in-person options for team members in Amsterdam, Chicago, Dublin and Warsaw
- Modern life, modern accommodations: Working in the business of innovation means offering support to our team to help them stay innovative. Telnyx offers unlimited personal time off to help employees recharge
- Benefits based on location: With team members across the globe, Telnyx offers competitive perks and benefits based on location. Employees in Ireland, the UK, and the US are eligible for healthcare benefits, and US employees also have access to 401(k) matching
Company HQ
Civic District, Austin, TX
Leadership
David Casem
(Co-Founder & CEO)Co-founded Telnyx in 2009 and has served as the CEO since.
Ian Reither
(COO)Prior to joining Telnyx as COO in 2014, Ian spent over 3 years at Trexin Consulting as a Principle Consultant.
Share this job
View 13 more jobs at Telnyx