Staff Site Reliability Engineer, Toast
Point of sale and management system for restaurants
Job no longer available
Point of sale and management system for restaurants
1001+ employees
Job no longer available
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- Extensive and broad industry experience with at least 5 years in building and running production systems and participating in incident calls
- Proficient in object oriented languages- Java and Python etc
- Well-versed in software architecture and deep understanding of cloud and microservices
- Demonstrated experience working with at least one major cloud platform (AWS, GCP, or Azure)
- Exposure to complex, mission critical, and large scale distributed systems
- Ability to set an example for the team with positive and inclusive leadership and discussion on work
- General knowledge of most technical expertise areas, with deep knowledge in two areas
- Observability platforms - APM
- Prometheus, Thanos, and Grafana: service catalog metrics and recording rules for alerts
- Log shipping pipelines and incident debugging visualizations
- Operating system (Linux) configuration, package management, startup and troubleshooting
- Block and object storage configuration and debugging
- Advanced Chef (syntax, recipes, cookbooks) and Ansible (syntax, tasks, playbooks)
- Advanced Terraform syntax and GitLab CI/CD configuration, pipelines, jobs
- Containers: cluster provisioning and new services
What the job involves
- Design, build and drive adoption of a platform that enables service resilience testing/chaos engineering to validate and test Toast’s architecture is resilient to failure. Build and own a performance testing framework/environment to enable our R&D teams to understand the constraints of their services and improve performance
- Define, implement and evolve a world-class observability technology stack that allows rapid detection of issues in our system and enables root cause analysis
- Provide scalable metrics and dashboarding solutions for R&D
- Provide distributed tracing capabilities to visualize and track issues across our complex system
- Provide log aggregation and insights for R&D using best in class technology
- Provide a global view of the true customer experience through usage of Real-User Monitoring & external cloud-based solutions
- Act as a champion for reliability and work with partner teams in different lines of business to influence product roadmaps to improve resiliency and reliability of all services. Champion our uptime targets and enable other teams to improve the way we measure the reliability of the system
- Provide technical leadership in production triage, incident resolution, and post-mortem/root cause analysis to maintain the world-class reliability and uptime of our platform
- Leverage a strong understanding of Cloud Architecture
- Knowledge of Java and the JVM (Java Virtual Machine) to triage and understand issues within services
- Implement strategies to increase system reliability and performance through on-call rotation and process optimization
- Lead incident post-mortem/retrospectives to surface reliability improvements and drive to completion
- Mentor and coach peers and reliability champions on SRE best practices
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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