Strategy & Operations, Stripe
Product
$180.2-270.3k
More information about location
A financial infrastructure platform for businesses
Be an early applicant
A financial infrastructure platform for businesses
1001+ employees
Be an early applicant
$180.2-270.3k
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- The successful candidate has experience leading large-scale highly cross-functional programs or products spanning product and operations/sales, is able to distill complexity into clarity, and drives impact and velocity across teams
- They have had experience working in or closely with Product, and have had experience owning a business vertical or a full stack program where they are the ones ultimately responsible for the outcome metrics
- They are curious, driven, focused, and detail-oriented, able to influence without authority, relentless in driving to closure, and able to build strong relationships
- They thrive in a fast-paced, ambiguous environment
- They are strategic, able to see the big picture and business context, and able to find creative solutions as a result
- 10+ years of experience in similar or related technology roles, ideally in a multiproduct or platform company
- Significant experience working with cross-functional stakeholders on projects with both depth and breadth in their complexity
- You enjoy bringing an ownership mentality and doing whatever it takes to execute on complex projects
- You have a proven track record for working well across teams and with external partners
- You are an “operator” and have a process-oriented mindset and ability to influence people to get things done
- You have clear experience building and executing programs from scratch and measuring their impact
- You have excellent written and verbal communication skills and use them to effectively roll out large scale programs
- You have an analytical mindset to bring the data to trade-offs discussions and build the correct metrics to measure your program's success
- Strong written and verbal communication skills, building strong relationships with stakeholders and teams around the organization
- Strong project-management skills, with the ability to handle multiple, high-priority projects in a highly demanding environment
- An extremely responsive and collaborative team-player mentality
- Excellent judgment and demonstrated ability to handle time-sensitive work
- Experience on a wide variety of projects, learned new things, and directed your own work from day to day
Desirable
- 2+ years of Product Management experience or consulting experience at a top tier management consulting firm
- P&L experience or experience owning a business vertical
- Experience at a company with a global user base
- Experience at a company with a multi-user strategy (enterprise, SMB, self serve) and multi-product
- Experience at a company during the its scale phase
What the job involves
- The recently reorganized Product Operations team works across all Product teams at Stripe to ensure our product development and delivery processes are optimized and set up to deliver the highest quality products for all our users
- The team helps to align go-to-market (GTM) and Product across various business verticals, and lead critical, cross-functional programs
- Our team’s mission is to enable efficient, user-centered product development at scale
- We create,manage, and improve the central programs across Stripe that help us manage tensions as a growing tech company, from aggregating user feedback, to planning, to establishing launch processes, and helping create frameworks for strategic resource allocation
- Our programs facilitate cross-team information sharing throughout the development life cycle
- We have a particular focus in ensuring that GTM and Product teams are tightly aligned in how we win users today and plan for the future
- You will be responsible for building and optimizing an end to end vertical program that enables product development and delivery on a global scale
- You’ll work closely with Product, Operations, and Revenue generating teams across Stripe to deliver strategic projects and program improvement
- Create systems to capture, prioritize and track user requirements
- Design and run complex processes across product and operational teams
- Continuously examine, experiment, and implement measured improvements to our operational model and processes (e.g. automating tasks, improving workflows, developing repeatable methodologies)
- Facilitate project/program retrospectives and then implement the changes needed
- Build with a mindset of scale and flexibility for all internal and external stakeholders
- Partner with other teams to help them execute on important strategic initiatives or drive
- Operational scale and efficiency
- Build and communicate out bi-weekly program efficacy and efficiency metrics to leadership and partnering Orgs
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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