Technical Account Manager, Mastercard
Dynamic Yield
$95-105k
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
$95-105k
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- The role requires someone who can walk gingerly between development, product, marketing, and leadership for one of our largest Enterprise clients
- Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator
- A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you’ll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield’s customers
- 3+ years of technical client-facing experience with specific focus in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
- Experience with managing projects at a complex organization
- Familiarity with e-commerce specific terms and configuration is preferred
- Comfortable with iOS and Android mobile platforms and their development tools
- Able to read code and write code (especially JavaScript, HTML, CSS)
- Business fluency in English
- Excellent time management and strong organization skills
- Ability to maintain poise under stress, especially when resolving
- Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
- Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers
- Must thrive at working in a fast-paced environment
- Ability to work in a team environment while working independently
What the job involves
- Dynamic Yield by Mastercard is on the lookout for a Technical Account Manager with experience interacting with customers, knowledge of technology, and can empathize with the trials and tribulations of being a developer
- As the technical account manager, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability
- You’ll serve as the product expert, guiding clients user experience and, ultimately, client satisfaction through their implementation of Dynamic Yield products
- Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
- Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of Dynamic Yield products
- Solve cross-departmental challenges across your accounts to facilitate their expanding utilization of our platform by building processes that streamline communication and understanding
- Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
- Partner with the Engineering and Development teams to resolve customer issues
- Write documentation, knowledge-based articles, and tutorials to improve the customer experience of Dynamic Yield features
- Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
- Contribute to the development of our implementation and support policies and procedures
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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