Technical Account Manager, Roku

$143-245k

+ Equity

SQL
Python
Excel
Postman
JSON
Mid and Senior level
San Francisco Bay Area

Office located in San Jose, CA

Roku

Convenient and affordable TV streaming players

Open for applications

Roku

Convenient and affordable TV streaming players

1001+ employees

B2CEntertainmentVideoMedia

Open for applications

$143-245k

+ Equity

SQL
Python
Excel
Postman
JSON
Mid and Senior level
San Francisco Bay Area

Office located in San Jose, CA

1001+ employees

B2CEntertainmentVideoMedia

Company mission

To provide its users with a more convenient and cost effective way of watching the programs they love.

Role

Who you are

  • This role is requiring a highly motivated problem solver, who can effectively articulate business cases based on operational and analytical data
  • 4+ years of client-facing experience in Programmatic Advertising/Header Bidding Technologies in a Technical Account Management role or equivalent
  • Ability to communicate clearly, concisely, and effectively, both verbally and in writing to different audiences such as product, developers, operations, and sales
  • 1+ year Video (preferably CTV) experience
  • Comprehension and experience in trafficking digital video and other formats, including VAST, VPAID, and VMAP
  • Experience with Ad tech and ad tech terminology
  • Effective relationship management skills with partners
  • Experience with SQL & Analytics Skills
  • Experience with supply integrations (header bidding, oRTB, etc.)
  • Familiarity with reviewing technical documentation and integration specs, such as for oRTB
  • Superset and Excel proficiency. Python, JSON/XML are a strong plus
  • Experience in app/SDK coding, log reading, and testing in Postman
  • Experience diagnosing and troubleshooting front-end issues and network requests
  • Experience with a video ad server (Freewheel, GAM, Publica, Springserve, etc.)
  • Experience on an OTT platform a strong plus

What the job involves

  • As part of this highly skilled team, you will be responsible for managing the technical relationship with Roku’s advertising business’ publisher relationships
  • The Technical Account Manager’s primary responsibility is to maintain operational excellence throughout the lifecycle of the publisher, from integration to mature state, while working closely with the Publisher Partnerships team and product
  • Work on new integrations across all advertising supply partners
  • This includes leading the project planning, operational work, and testing related to the integration
  • Monitor and define metrics to evaluate health of our integrations with Publishers working within the Roku ecosystem
  • Usage of data and logs to drive decisions, insight, and optimizations
  • Frame technical matters into business opportunities or challenges, adapting your message to the technical level of the audience
  • Build and grow trusting relationships with external and internal counterparts.Troubleshoot issues and performance drops in publisher integrations by working cross functionally with other teams in the company, including more senior team members
  • Identify areas for product improvement and collaborate with the Product team to bring to fruition
  • Assist with testing and success evaluation of new features
  • Collaborate with the Publisher Partnerships team to drive strong programmer/publisher relationships through recurring calls and virtual communication
  • Meet locally with publisher contacts when required

Our take

According to Nielsen data, the average streamer spends over seven minutes searching for something to watch. Streaming services use customers' viewing history to make suggestions, but these are limited to programs licensed for that particular service.

Roku provides an integrated streaming service that offers TV channels, movies and third-party streaming services, resulting in an all-in-one streaming platform. The service can be accessed through a variety of customized subscription packages and fees.

Roku stands out in the streaming industry by bringing many competitors together in one package. The startup provides further innovative services such as a weekly TV series named 'Roku Recommends' which uses first-party data to recommend essential viewing to users. Alongside funding filmmakers through its "Change Makers Program", Roku also acquired its own original library of shows through its acquisition of now-defunct Quibi's library in 2021. After successful collaborations with TCL and Hisense, the first in-house "Roku Television" was released in 2023, further exemplifying the streaming company's wider ambitions in the media sector.

Kirsty headshot

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Few candidates hear
back within 2 weeks

-6% employee growth in 12 months

Company

Funding (last 2 of 9 rounds)

Jan 2016

$45.5m

LATE VC

Nov 2015

$45.5m

SERIES H

Total funding: $247.8m

Company benefits

  • Medical, wellness and financial benefits
  • Unlimited paid time off policy
  • Work from home opportunities
  • Free snacks and access to the company fitness center

Company HQ

Newhall, San Jose, CA

Leadership

Studied Engineering at Texas A&M before founding their first company in 1986. They held VP roles at both Adobe and Netflix.

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