Implementation Coordinator, Piclo

• 3+ years work experience in agile project management within the tech industry
• Ability to quickly understand and demonstrate a new product and a desire to be an expert on the product
• Proven delivery of multiple projects simultaneously working with internal commercial and product teams
• Ability to multitask and prioritise work and clearly communicate requirements across a variety of teams
• Ability to quickly adapt and adjust project plans and priorities
• Ability to work in both a highly independent and collaborative manner (when either is required)
• You are an incredibly motivated and organised person. You enjoy the process of prioritising work and setting timelines while collaborating with cross-functional teams
• You’re resourceful, resilient, and flexible, and will help clear the path for everyone to do their best work
• You are an excellent communicator who can build relationships with teammates from different disciplines, making sure that everyone is clear about what’s required of them
• You are confident and well adept in communicating and collaborating with external clients
• You’re fluent in English, even if it’s not your first language

Desirable

• We’re hiring an Implementation Coordinator to work alongside our friendly team of software engineers, product managers, designers and more that are at the forefront of transforming the energy sector
• We’re looking for a Implementation Coordinator, to develop a deep understanding of the platform / product in order to be able to successfully expand our footprint across the UK and Europe
• This Implementation Coordinator is key to setting up and on-boarding customers in new regions and would be responsible for:
• Setting up the project plan for delivery of the platform in a new country or region, ensuring that the delivery meets the customers time requirements while considering internal Piclo resources required and their availability
• Working with DSO customers in new regions, understanding the changes required on the platform for use in that specific region, initial training on the use of the platform and on-boarding them onto the platform
• On-boarding and training the DSO’s and FSP’s ensuring they have a good understanding of how to use the platform
• Coordination with the Piclo regional team on delivery of FSP engagement activities, marketing activities and customer success activities
• Prioritisation of requirements across multiple delivery projects
• This role sits within the Delivery Team and would be responsible for (but not limited to) the following:
• Develop and deliver project plan
• Coordination of internal activities and responsibilities for delivery
• Communicating deadlines and responsibilities to internal teams (operations, production and commercial)
• Keeping up to date project briefs so the Product Managers know what platform changes their teams are responsible for
• Coordination with the DSO/Customer on activities and responsibilities they will have
• Communicating the work required to get the project up and running and where the DSO will need to feed in information and what kinds of information will need to be provided and who from their team will need to be involved
• Customer set-up and onboarding
• Understanding the customer configuration requirements and requests
• Understand the differences in the market and how those may impact what they need from the platform
• Working with the customer to show them how to use the platform so change requests can be identified
• Determining the scale and type of changes requested - configuration vs. new functionality
• Coordination with product teams to further inform and influence product roadmaps and vision alignment
• Promoting standardisation to enhance operational efficiency and ensure consistent customer experiences
• Onboarding and training customers
• In depth training and supporting customers in getting set-up and using the platform
• Planning and leading in-person and online training sessions
• Confidence in explaining and demonstrating all aspects of the platform
• Writing documentation for training and onboarding purposes
• Customer expectation management
• Negotiating and working with the customer to find alternative solutions if changes are not possible
• Frequent communication with the customer to keep up to date on the status of work
• Coordination with regional team for new market launch
• Training and webinars
• Setting up and running product demos
• Working with support and marketing team to plan and deliver webinars with DSOs and FSPs to demonstrate how to use the platform
• Project to BAU handover
• Working with the regional lead to transition the project into BAU operations once the platform is live

• Introductory call: we’ll invite you for a short video call to discuss your experience and what you’re looking for in your next role
• Challenge: If successful, applicants will be invited to complete a challenge relevant to the skills required in your role
• Final interview: if successful, applicants will then be invited to a final, in-depth interview to meet additional members of the team