Operations Associate, SOJO

• Logistics planning: our logistics network is critical to both our direct-to-consumer and business-to-business offering. It is likely a successful candidate will have had exposure to fleet management and planning previously and is confident in routing, scheduling and troubleshooting.

Desirable

• Order fulfilment and delivery coordination: you will be responsible for ensuring our customer’s orders are picked up and returned within our target turnaround time. This will include planning rider routes and rotas to ensure operational efficiency wherever possible and to prevent bottlenecks, as well as co-ordinating with our in-house tailors and inputting into our packaging and equipment replenishment
• Customer service: you will be accountable for our customer service capability including responding to queries about orders as well as training, managing and supporting future customer service team members to ensure our consumers are always happy and any issues are solved rapidly
• Process optimisation: you will help us to continually improve our operational processes to help us run efficiently; and
• Training: you will be responsible for documenting and centralising key operational processes, along with training any new team members. This will include designing our operational onboarding, ensuring all team members are comfortable with the core of what we do, and training any external staff and partners