Head of Business Operations and Strategy, When I Work
Shift-based workforce management software
Job no longer available
Shift-based workforce management software
201-500 employees
Job no longer available
201-500 employees
Company mission
To make every shift more meaningful, more valuable, and more productive for shift-based employees everywhere.
Role
Who you are
- Minimum of 6-8 years of work experience including some time at a top strategy consulting firm or investment bank
- Previous SaaS operating experience is a plus
- MBA or equivalent degree a plus
- A storyteller with exceptional communication and presentation skills; credible operating at board level
- Strategic and creative problem solver with a “hands-on” orientation who understands what it takes to drive real operating change, can create a sense of urgency, and effectively influence others to gain the trust and respect of CEO, senior executives, and Board
- Ability to manage complexity and transform ambiguity into action across functional groups, driving value-creation
- Possesses a strong bias to action and is a “do-er” who contributes daily to progress
- Ability to identify and define business questions and issues, and develop strategic, analytical, and financial frameworks to conduct
- Well-organized with a finisher mentality, thinks on their feet and able to juggle multiple tasks and ensure that there are no ‘dropped balls’
- Ability to see the bigger picture, identifying opportunities to add value beyond immediate
- Tenacious, resilient, and service-oriented approach
What the job involves
- As the Head of Business Operations and Strategy, you will drive the office of the CEO, implement company-wide strategy
- Help define and drive critical strategic and operational initiatives, and shape internal and external communications and presentations
- You will work closely with the extended leadership team and board to drive key transformational initiatives. In this role you will:
- Impact and help drive company-level strategy both organically and inorganically
- Provide post-merger integration leadership and program management
- Serve as a trusted advisor and brainstorming partner to CEO and provide insights on company strengths, weaknesses, opportunities, and threats (SWOT)
- Assist CEO and functional leaders to define, evaluate, quantify, and prioritize new business opportunities; help strategic ideas take root and provide early facilitation
- Help the CEO stand up company operating system which includes formalizing company-wide meeting cadence, creating company-wide goals and OKRs, and driving 3-and-1-year planning
- Lead business operations and/or cross-functional transformation initiatives, working with executive owners & working teams to ensure initiatives remain on track; this includes driving project management, proactively identifying all obstacles and risks, supporting initiative owners to overcome challenges, and ensuring initiatives are resourced appropriately in collaboration with the CEO and senior leadership team
- When needed, take on temporary leadership (interim divisional or functional head) roles while the company recruits for the long-term owner
- Facilitate and help prepare materials for key meetings including CXO, extended leadership team, quarterly/annual planning, board meetings, monthly business reviews, and all-hands meetings
Our take
Scheduling and workforce management can often be a headache for companies, especially larger ones. When I Work’s platform helps companies cut costs and save time through time tracking, employee scheduling, and team messaging, providing a one size fits all solution to managing teams.
Having secured major investment in recent years due to trend towards greater flexibility at work, the company is now used by more than 200,000 shift-based workplaces and continues on a strong trajectory.
It’s won numerous awards in 2023 from the likes of software rating platform Crozdesk and has acquired several management platforms to elevate its suite of products, including Lean Financial, a fintech startup offering financial products for the flexible workforce, including on-demand pay. 2024 saw the company introduce When I Work Payroll, a time-tracking tool for small companies. This indicates a continued push to find savvy solutions for time-constrained businesses.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$200m
GROWTH EQUITY VC
Jun 2016
$15m
SERIES B
Total funding: $224m
Company benefits
- Professional development allowance
- Paid parental leave
- Medical benefits - employee premiums paid 100% by When I Work
- Dental benefits- employee premiums paid 100% by When I Work
- Paid vacation and holidays
- Flexible work environment
- 401K Match
- Remote first culture including home office set-up stipend and ongoing telecommuter stipend
Company HQ
North Loop, Minneapolis, MN
Leadership
Dan Olfelt
(Investor)Previously Senior Lead Engineer at Meditech Communications, Software Engineer at White House Custom Colour, Developer / Programmer at Ecreativeworks and Website Developer at Wheaton College.
Chad Halvorson
(Chairman of the Board)Currently Member of the Board of Directors at FactoryFix. Previously Managing Partner at Meditech Communications, Inc, Service Technician at Best Buy and Sales Associate at RadioShack.
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