IT Support Intern, OpenGov
Cloud ERP software for the public sector
Job no longer available
Cloud ERP software for the public sector
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To power more effective and accountable government.
Role
Who you are
- An undergraduate degree or current enrollment in an accredited educational institution
- 1+ years previous experience in a technical support role
- Hands on approach to problem solving
- A team player attitude, working across organizations and company to continue improving the way we serve our employees
- Working knowledge of Google Workspace, and Office 365
- Strong verbal and documentation skills
- Ability to work both independently and as part of a team
What the job involves
- OpenGov’s IT Support Intern role is a paid, 12-week program beginning in July and ending in October
- This program offers a great experience to individuals looking to start their careers in IT and Security
- Working directly with the Manager, End User Services, you’ll learn what it’s like to work with a mature IT/Security team at a growing, fun, and fast paced technology company
- You’ll get exposure to working with modern day SaaS applications and how to support them, provide fast, friendly, and helpful technical assistance to our end users, work on projects that’ll have a high impact on our organization, and meet with critical stakeholders
- Serve as a point of contact for employees seeking technical assistance
- Perform troubleshooting of both hardware and software through probing and problem solving
- Provision and deprovision access to SaaS applications
- Assist in the onboarding and offboarding process of employees
- Perform basic admin functions within a wide range of IT systems
- Write clear, concise and accurate documentation on work procedures
- Assist with inventory management and procurement
- Participate on project teams to ensure successful implementation of new systems or upgrades to existing systems
Our take
As the world digitises, governments must innovate their operations to deliver the highest standard of service. OpenGov offers cloud software products to help governments manage performance, improve budgeting, and visualise operational intelligence, as well as providing comprehensive open data.
OpenGov is the leader in local government software. Its cloud-based products, which aided a number of public agencies through the pandemic, include citizen services, procurement, budgeting and planning capabilities - made comprehensive by a series of strategic acquisitions. The company's coherent and integrated software solution significantly reduces the stress on government systems, allowing them to work smarter and better for their citizens.
OpenGov serves over 1,600 governments across the US, and continues to secure new clients. It also has made several partnerships towards improving its range of services which will enable it to remain a powerful tool for governments wishing to digitally transform.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2022
$50m
LATE VC
Oct 2021
$50m
LATE VC
Total funding: $228m
Company benefits
- Work from anywhere
- Unlimited vacation
- Mission-driven colleagues
- World-class healthcare
- Professional development
Company HQ
China Basin, San Francisco, CA
Leadership
Zachary Bookman
(Co-Founder & CEO)Prior to co-founding OpenGov, was a Principal for Formation 8 and a Special Advisor with ISAF in Afghanistan, focusing on rule of law and governance.
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