Client Director, Sabio
More information about location
Customer experience transformation firm
Posted today
Customer experience transformation firm
501-1000 employees
Posted today
More information about location
501-1000 employees
Company mission
Sabio's mission is to help companies build a truly responsive platform tailored to the precise needs of businesses and their customers.
Role
Who you are
- The ideal candidate will have experience in solution/insight selling, a strong cultural fit with the drive to advance our business, and a keen interest in developing new knowledge and skills to play a pivotal role in driving change within our organisation
- Account Development: the ideal candidate will constantly look for growth opportunities both in existing customers as well as within new accounts
- Business Planning & Management: The approach for this will have a strong focus in Strategic Planning and business outcomes
- Provide Excellent Customer Service
- Team Participation
- Continuous Professional Development is a key focus of all roles at Sabio
- Always seek to identify more innovative ways of working that create increased effectiveness
- Growth Mindset
- Challenge standard processes and procedures with the aim to ensure they are as good as they can be
- Act as an ambassador of Sabio and its key partners at all times
- From time to time you may be assigned any other reasonable duties and responsibilities by your manager or other such person(s) acting as your Manager
- Extensive industry experience selling solutions into businesses in Spain with demonstrable relationship business skills
- Has a complete understanding of business, financials, products/services, the market and the needs/challenges of assigned accounts; develops colleagues' and customers' understanding; is recognized as an expert in many areas
- Must have experience in selling Cloud, Contact Centre, AI and data solutions
- Proven, demonstrable over-performance in a similar senior sales role through effective account development and planning capability
- Solid experience in proposal writing/presentation generation
- Ability to present and facilitate at C-level
- Excellent spoken and excellent written in both Spanish and English: able to explain issues clearly and in detail to a variety of audiences
- Strong interpersonal skills in building and maintaining collaborative relationships with cross functional teams. With a desire to exceed customer expectations
- Strong team player, able to influence and lead a multi-disciplined bid or technology team
- Experience in managing committed deals and forecasting to a high degree of quality and accuracy
- A determined “can-do” approach
What the job involves
- We are currently looking for a passionate and enthusiastic Client Director to join our sales team
- The successful candidate will drive new business initiatives, develop and maintain relationships with key account stakeholders, and understand business drivers to effectively position and promote Sabio solutions
- Collaboration with the presales and consultancy team to develop business cases based on ROI or customer service improvements will also be essential
- As a Client Director, the jobholder must define a detailed Account Plan outlining Sabio’s current and future potential within the account and to effectively communicate this internally within Sabio
- The individual will be responsible for the development of the whole sales engagement process from the initial need creation to the negotiation of potentially complex high-risk contracts
- The individual will be known in our industry and have the integrity and the ability to network with key decision makers
- This is strategic selling as part of a large team of Sabio experts and the individual is expected to be able to lead the whole process with very limited managerial support
- Reporting To Country Manager
Our take
Sabio grew out of a need for a systems integrator specifically focused on contact centre technology. It is now an innovative unified communications and contact centre services company, focused on delivering exceptional customer contact strategies and solutions.
To achieve this, Sabio uses its own technology and that of world-class technology leaders such as Avaya, Nuance and Verint. Its analytics and insight tools help users improve visibility, responsiveness and control across all the customer-interaction channels. The group works with major brands worldwide, including the AA, BNP Paribas, DHL, Liverpool Victoria, Office Depot and Sainsbury’s Argos.
Sabio has recently heavily expanded its customer experience capabilities and geographic coverage through several acquisitions, towards a goal of becoming the leading player across the European customer experience market. With double-digit revenue growth into 2023 driven by massive increases in its sales it is well poised to achieve this goal.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jul 2016
$66.2m
GROWTH EQUITY VC
Total funding: $66.2m
Company benefits
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private health and dental care
- Cycle to work
- 28 days paid holiday a year- (this includes three Sabio days)
- LinkedIn Learning
- Plus many more! (Benefits are dependant on your base location.)
Company HQ
London, UK
Leadership
Andy Roberts
(CEO)Was previously Non Executive Director for Modern Networks and Branch Director at Lloyds TSB.
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