Customer Success Manager, Talkwalker

• First experience in a sales, account management or business development role
• Excellent written and verbal communication skills in Modern Standard Arabic (MSA) & French
• Be detailed oriented and analytical
• Experience in a fast-paced working environment and the ability to multi-task and troubleshoot under pressure
• Passionate about business results and quality, with a strong sense of accountability and ownership
• Resilience, positivity, energy, strong ability to problem solve and passion to learn
• You are fluent in English and French

Desirable

• The Customer Success team is the face and voice of Talkwalker, reflecting the company's core values in its strategic collaboration with customers
• The CSM’s role is to consult customers in their initial steps in onboarding and provide meaningful support thereafter
• The goal is to help customers truly leverage the powerful analytics available to them in Talkwalker in order to achieve and optimize their business goals
• As part of the Customer Success Team, we believe that closing the deal is just the beginning. Our mission is to become an extension of our customer’s team and ensure that every customer recognizes the ROI of the platform
• The CSM's main responsibilities include ensuring high client retention and increasing revenue through upselling and cross-selling
• This is accomplished by understanding the client's industry and business needs and helping them use the Talkwalker software to execute their evolving business strategies
• Own overall relationships with assigned customers, which include: increasing adoption, ensuring retention, and delivering satisfaction
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
• Work with customers to establish critical goals & other performance indicators and aid the customer in achieving their goals
• Serve as the internal voice of the customer and advocate for your client's needs (services, support, product management, executive alignment)

• 1st interview with Zach, our Talent & Culture Business Partner - 30 minutes
• 2nd interview with our Hiring Manager - 60 minutes
• 3rd interview is a case presentation with HM and CS Manager - 60 minutes
• Final interview with our CS Director - 30 minutes