Senior Strategy & Operations Associate, DoorDash
Alcohol
$95-135k
Salary based on California and New York applicants only
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$95-135k
Salary based on California and New York applicants only
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- You are a self-starter – You have a bias for action and are able to thrive in a fast-paced, constantly changing environment
- You are a problem solver – You have a talent for synthesizing complex problems, can translate high-level goals into actionable plans, and enjoy implementing a process
- You are curious – You always look for creative ways to move the needle
- You are entrepreneurial – You want to shape the vision and direction of the company
- You are analytical – You use data to inform tough decisions, and are comfortable operating at both the 10,000 foot level and at the 10 inch level
- You are an owner – You're always looking for opportunities to better your work product and own the outcome – both the good and the bad
- 2+ years' experience in consulting, strategy, tech or related experience; high-growth or early-stage start-up experience or compliance experience is a bonus
What the job involves
- Our liquor store portfolio is divided into three types of Merchants: Enterprise Merchants, SMBs (small-medium businesses) and CnG (convenience and grocery stores)
- You will focus primarily on SMB (small-medium business) excellence, serving our Merchants and empowering them to grow their business
- Among others, your focus will include: store launch planning; merchant catalog management and accuracy; maximizing store uptime; merchandising; and merchant product tooling
- Ultimately, you’ll be tasked with growing our SMB business from the ground up!
- You will report into the Manager for our SMB Liquor Store business within the broader Alcohol S&O team
- We operate in a hybrid working model; you will be able to work from home while also having the option to go into the office for in-person collaboration from time to time
- Strategize - Work on unique strategies across our three-sided marketplace
- Engage – Implement scalable initiatives and best practices to provide a world-class operation
- Operate – Own tracking dashboards and manage week over week metrics to drive safe, compliant delivery operations
- Analyze – Build models using tools like Excel and SQL to evaluate the economic and strategic costs and benefits of various programs and experiments
- Influence – Partner with many teams like: Operations, Product, Engineering, Legal, Policy, Comms, etc. to create strategic plans and harness opportunities while gaining buy-in from stakeholders and leadership
Our take
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Mid-Market, San Francisco, CA
Leadership
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
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