Customer Success & Product Coordinator, AssetWorks
More information about location
Offering a range of business management software solutions
Be an early applicant
Offering a range of business management software solutions
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To keep the assets in our communities safe and operational.
Role
Who you are
- The ideal candidate brings a strong combination of project implementation experience, customer support expertise, and training capabilities, along with prior experience working within a software company
- 2+ years of experience in Customer Success, Implementation, Project Coordination, or Customer Support within a software/SaaS environment
- Proven experience supporting software implementations, onboarding, or rollouts
- Strong ability to gather, synthesize, and communicate customer feedback to inform product roadmap discussions
- Experience collaborating cross-functionally with Product, Support, Sales, and Operations teams
- Excellent communication and interpersonal skills, with the ability to work effectively with client stakeholders at various levels
- Strong organizational and project coordination skills, with the ability to manage multiple priorities simultaneously
- Experience delivering or supporting customer training, documentation, or enablement materials
- Customer-first mindset with a passion for improving customer satisfaction and retention
- Comfortable working with CRM and customer success tools (e.g., Salesforce, Zendesk, or similar)
- Ability to analyze trends and insights from customer interactions to help drive continuous improvement
What the job involves
- We’re looking for a Customer Success & Product Coordinator to join our growing team. This role is perfect for a dynamic, driven professional who’s passionate about creating exceptional customer experiences and making a tangible impact across customer support, implementation, and shaping the product roadmap through customer insights
- Success in this role depends on the ability to collaborate effectively with both internal teams and client stakeholders to meet project objectives, improve operational processes, and consistently deliver exceptional value to customers
- Reports directly to the Senior Director of Operations of the LBA team
- Primarily remote with travel required for Project kick-off & client meetings across the UK
- Manage and support customer onboarding and software implementation projects from start to finish
- Serve as a primary point of contact for customers during implementation and ongoing usage
- Deliver training sessions, resources, and documentation to ensure customers are fully enabled
- Monitor and track customer success metrics, identifying opportunities to improve satisfaction and adoption
- Gather and analyze customer feedback, feature requests, and usage trends
- Collaborate with Product and internal teams to translate customer insights into actionable product recommendations
- Support product roadmap planning by providing data-driven input from customer interactions
- Work closely with Sales, Support, Product, and Operations teams to ensure a seamless customer experience
- Assist in coordinating internal resources to meet project deadlines and client expectations
- Identify process improvements across implementation, support, and product engagement workflows
- Maintain accurate records of customer interactions, project status, and feedback
- Help develop internal knowledge base articles, FAQs, and best practices
- Foster strong relationships with clients, promoting trust, satisfaction, and long-term retention
Our take
While there are countless fleet management software solutions on the market, AssetWorks has successfully managed to keep pace with the evolving market for over 30 years.
The company has been focused on meeting its expansion goals, which has included a particular focus on significantly growing its commercial team, as well as making a number of strategic acquisitions, the company continues to capture a higher market share as it extends its expansion efforts into the development of new capabilities.
Not only has AssetWorks entered the rental market with the launch of a new management product purpose-built for assisting with all aspects of short-term and long-term vehicle and ancillary equipment hires, but the launch of its cloud-based business intelligence solution enables its customers to make data-driven decisions on maintenance operations and fleet utilization.
With plans to further incorporate AI into its product offerings, AssetWorks’ industry-leading, comprehensive, business solutions have it well positioned at the forefront of future fleet management software innovation.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Generous Paid Time Off
- 11 Paid Holidays
- Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
- 401k with employer match which immediately vests
- Annual Company Bonus
- Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
- Tuition Reimbursement Program
- Employee rewards and recognition programs
- Optional Employee Stock Purchase Program with company match
- Pet insurance
- TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc
- Referral bonuses
- Employee engagement events
- Flexible remote work arrangements
Company HQ
Radnor Township, Wayne, PA
Leadership
John Hines
(President & CEO)Along with their current position at the company, they are also a Volaris Group Advisor and President of Trapeze Group. Former President of Maximus.
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