Customer Success Executive, SquaredUp
12 Month FTC
+ Discretionary bonus and share options scheme
Data visualisation solutions
Posted today
Data visualisation solutions
21-100 employees
Posted today
+ Discretionary bonus and share options scheme
21-100 employees
Company mission
To make complex data simple, simple to share, find, and understand.
Role
Who you are
- Strong organisation and attention to detail
- Good communication skills
- Proactive approach and ability to take ownership of tasks
- Strong customer service skills and empathy
- Collaboration skills - communicating with multiple teams on behalf of customers
- Confident adopting new tools and systems, including Salesforce
- Experience handling admin or process-driven tasks
Desirable
- Exposure to SaaS applications and/or CRM systems
What the job involves
- As a Customer Success Executive, you'll support the Customer Success Manager in driving retention and growth across our customer base. You'll help manage key day-to-day activities, including renewal preparation and tracking, and identifying upsell opportunities as customers grow their usage of SquaredUp
- You'll work closely with the Customer Success Manager to ensure customers receive the best value from the platform; coordinating renewal paperwork, monitoring account health, and flagging risks or expansion signals early
- Manage the renewals and sales inboxes
- Issue customer licenses
- Follow up with customers throughout the renewals process to ensure timely completion
- Proactively reach out to at-risk customers to support retention
- Support Technical Account Managers with customer check-in emails
- Own onboarding and ongoing check-ins for a subset of our customer base
- Follow up with customers after events to maintain engagement and capture feedback
Our take
Founded in 2011 as a response to companies having to interact with huge amounts of data with little information, SqauredUp offers business intelligence for data-driven business teams. Using data visualisation technology, the company puts data into context, helping businesses discover and share insights that drive better decisions.
The platform’s simple dashboards and easy-to-consume information has allowed it to scale quickly, building a community of dedicated users, including world-leading enterprises such as Microsoft, Nestle, Deloitte, ASOS, and the US Department of Justice.
With continued improvements being made to its offering - for example by the introduction of business intelligence tool SquaredUp Cloud, and the launch of a new dashboard - it will be exciting to see how SquaredUp continues to find new ways to achieve its mission of providing answers from data.
Freddie
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Company benefits
- Private medical care: Wherever you are in the world, we want you to have access to great, private medical care
- Generous holiday allowance: Rest is essential for great work so we offer generous annual leave to help you get the right balance in life. We also offer the option to take additional unpaid leave
- Learning and Developmnet: We love learning and want all of our people to continually develop. Everyone gets access to L&D opportunities, including on-demand learning resources
- Company pension: We want to make sure you're set up for life after work so we contribute generously toward your pension.
- Wellness perks: Our dedicated wellbeing team is available to support you. We want you to thrive so we offer country-specific wellness perks
- Home set-up environment: We want you to be equipped to do your best work from where you are, so we provide you with an allowance to create the right set up for you
- Charity and volunteering support: Giving back to our communities is super important. So we have a fundraising match scheme and offer paid volunteering days
- Gathering together: We believe it's important to meet in person on occasion. So, we offer opportunities to gather at the nearest hub and at key events
Company HQ
Maidenhead, UK
Leadership
Richard Benwell
(Founder & CEO)Previously co-founded A Good Thing and Cookdown, serving there as CEO. Experience as a Software Engineer/Architect for Citrix Systems and NICE Systems.
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