Service Desk Engineer, Funding Circle

• Would you describe yourself as a resourceful, detail-oriented, and patient individual who enjoys working with a variety of stakeholders and forging bonds within a community? If your answer is yes, you may be what we are looking for
• Funding Circle is seeking a customer-focused, efficiency-driven Service Desk Engineer with an eye for innovation, quick thinking, and effective collaboration across teams such as Client Platform, IT Infrastructure, InfoSec, and Workplace Services. In this role, you'll provide technical support and input across diverse programs of work
• Professionally experienced in a similar support role
• Demonstrable skills in G-Suite administration, JIRA & Confluence administration /development
• Knowledgeable of Microsoft Active Directory as well as Okta or other SSO
• Experienced with centralised management tools/Endpoint management (e.g. Jamf Pro, PDQ or similar, MS InTune and Autopilot)
• Proficient with printing services, audio visual support and meeting room management
• Adept in Windows 11 and macOS deployment, configuration, patching and troubleshooting
• Competent in building/imaging and configuring equipment and systems to business specifications
• Knowledge of security tools like Netskope
• Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day

Desirable

• We are looking for a Service Desk Engineer in our Infrastructure team
• Providing excellent customer service to colleagues and key stakeholders
• Incident Management, addressing user inquirers and technical issues
• Request Management for new starter/leavers and application request
• Providing IT support and systems administration
• First point of contact for on site or remote support technical issues
• Manage and prioritise support tickets
• Documentation/User training